Government Trends 2024

How agencies are accelerating public service delivery and reducing burdens on citizens and businesses.

Advances in AI, including generative AI, provide an opportunity for a decade or more of deep productivity improvements in government.

Governments are becoming agile across a range of areas including policymaking, regulation, technology development, procurement, and broader organizational agility.

Transformational innovations are already shaping the future. Governments can help ensure they address today’s most pressing needs by aligning interests within innovation ecosystems.

Government agencies are collaborating with other entities and the private sector to solve wicked problems, achieving a 10x boost in mission effectiveness.

Governments are embedding resilience within their operations and bolstering society’s ability to withstand and recover from a broad spectrum of disruptions.

Governments should pursue tangible equity through diverse measures, including leveraging technology, human-centered approaches, inclusive policies, and strategic partnerships.

Combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience.