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Consider shape of business models and ecosystems of the future

Workforce & strategy: A priority for CEOs as they work with CHROs and CSOs to prepare and manage business continuity during crisis

Post-crisis review and lessons learned

During a crisis such as the COVID-19 epidemic it is important to identify and capture lessons learned as well as organizational improvement opportunities. Organizations need to learn from past experiences, and a post-crisis review includes both a technical investigation into the cause of an event, as well as an assessment of the effectiveness of the response. This article provides guidance on some of the most crucial post-crisis actions companies should take.

Topics covered in this article:
  • Three key questions when conducting a post-crisis interview.
  • Keeping an action and decisions log during the crisis, to capture the rationale behind decisions made.
  • Validating adopted changes to procedures through exercises to prepare for future crises.