Deloitte Global becomes a member of Global Loyalty Organisation

London, 07 July 2023 - Today, Global Loyalty Organization Limited (GLO) announced that Deloitte Global has joined as the latest member showing its commitment to leadership in loyalty and customer experiences. By joining GLO–one of the leading global cross-industry organisations in marketing services, customer experience, loyalty, and rewards – Deloitte Global is positioned to take on an active leadership role within the loyalty consulting vertical.

GLO is a global professional network of specialists in loyalty, rewards, consumer engagement and loyalty innovation, uniting companies across travel, hospitality, retail, finance as well as loyalty technology. Its key objectives are to promote collaboration, growth, and loyalty innovation among members and drive customer experience and loyalty standards globally via GLO News and Solutions - a platform which shares news, insights, interviews and the latest industry reports for members, as well as loyalty technology knowledge roundtables and training to support members’ business objectives, with the goal of building stronger brands, and deepening relationships with their customers.

Dilek Glenister and Anastasia Levashova, co-founders of Global Loyalty Organisation, said: “Deloitte Global is one of the global leaders in consumer research. Their leadership team’s knowledge and insights into trends in loyalty programs, technology solutions and the latest innovations will likely benefit members of Global Loyalty Organisation’s network. We are delighted to welcome Ramya Murali, Principal at US Deloitte Consulting, to the GLO community. We are looking forward to Ramya’s insights and contribution to GLO’s debates and initiatives on trends, leading practices and innovation in the loyalty industry.”

Ramya Murali, Principal at US Deloitte Consulting, and co-lead of Deloitte's Consumer Loyalty offering, is joining GLO as a vertical lead in consulting, a role where she will share her knowledge and experience to promote innovation in the loyalty industry. “I am very excited to represent Deloitte as a member of the Global Loyalty Organisation, which is bringing together some of the largest global CX & loyalty players. I look forward to helping shape the discussion and direction of the future of global loyalty, bringing the best of our industry knowledge in loyalty and supporting the GLO community,” said Ramya Murali.

Watch Ramya Murali, Principal, Monitor Deloitte and Co-Lead, Global Consumer Loyalty Offering speak about Deloitte’s approach, emerging trends, and innovation in loyalty.