Sonal Bhagia is a managing director in Deloitte Consulting LLP’s Global Business Services practice and focuses on global service delivery transformations. She advises clients on structuring their business models for core back office functions. She has nearly 15 years of extensive experience guiding global organizations through their shared services and outsourcing journey from strategic assessment and operating model design through to successful facilitation of transition and implementation. She has served clients across multiple industries including insurance, consumer products, manufacturing industrial products, and financial services.