Michael DeLone, Principal | Deloitte US
National Offering Portfolio Leader – Customer & Marketing | U.S. Deloitte Digital Leader | Principal
As US Customer & Marketing leader at Deloitte Digital, Mike guides a team of creative business, technology, and customer experience experts serving all industries and sectors at Deloitte. Mike is a passionate believer in developing relationships and strong teams to deliver lasting value to clients.
Mike, a principal at Deloitte Digital and the national Customer & Marketing (C&M) offering leader, leads multi-disciplinary teams driving customer-focused experience strategies and solutions across industries and sectors. Mike is responsible for the overall strategic direction of the C&M practice as well as its go-to-market strategies, priorities, investments, and resources. Mike and his team specialize in defining, building, and operating technology platforms that create differentiated experiences for every touchpoint along a customer journey – including product and customer strategy, innovation, pricing, brand strategy, marketing, commerce, sales, and customer service.
For over 25 years, Mike has connected strategies to global information technology architecture and led transformation across industries – primarily data-driven commercial experiences for customers and patients. Prior to leading Deloitte Digital’s C&M team, Mike led Deloitte’s Life Sciences practice across Consulting, Advisory, Tax, and Audit businesses.
Mike lives outside of Philadelphia with his wife of 25 years, Hillary, and their children, Lily, Zach, and Natalie. Mike and his family love to hang at the beach -- and really anywhere they can be together as a family. Mike is an avid runner, golfer, and musician … and a future professional surfer (in his dreams).