Katie is passionate about driving change and embracing innovation in the Public Sector and Higher Education. She is at the forefront of shaping and executing strategic transformation programs that leverage data, digital innovation, and artificial intelligence. Her specialist knowledge lies in harnessing the power of cutting-edge technologies, such as ServiceNow, and marrying them with deep business insights. Through this fusion, she helps enable organisations to uplift productivity and enhance staff and customer experience, fostering growth and sustainable success.
Katie works alongside with the Global ServiceNow Alliance team, shaping the perspective on the strategic imperative of enterprise service management (ESM) for organisations from back office through to customer interactions, as well as providing significant input into GPS strategy and propositions. Katie has led numerous clients to shape their transformation agenda with ESM at the core, and led significant large scale, multi-function ESM delivery programs through to benefit realization .