Bruce Chew is a managing director with Monitor Deloitte, Deloitte Consulting LLP’s strategy service line. For more than 20 years, his work has focused on strategy development and implementation and the building of organizational capabilities. Chew is a former Harvard Business School professor and has twice served on the advisory board panel for the President’s Federal Customer Service Awards. He has worked with the federal government, universities, and companies across a broad range of industries.