Our Leaders

TBDS Leader

Zbigniew is accomplished Delivery Center & Operate consultant with 25 years of experience. Transformation Director with international experience (US, DE, LUX, PL, UK, CH, India, SGP, HK) in global delivery, digital technologies, business transformations and team-building. Outstanding value in setting up and running GBSs, transformational and transversal programs, complex program management and hands-on management in Sales, Operations and Outsourcing - coordinating onshore and offshore teams. Since joining Deloitte, Zbigniew have been leading Operate Practice in CE, and managed several projects in Application Managed Services (AMS) and DevOps Foundry models. He also helped structuring a complex outsourcing project for a Client in Automotive industry and delivered governance and oversight to the program. Since January 2024, He is also running CE Local Deliv

ery Center.

BDS ALB Head of Operations

Accomplished IT and Business Management Professional with over 18 years of expertise in leading complex digital transformation initiatives. Proven track record in managing high-stakes projects, driving cross-functional collaboration, and scaling operations under demanding conditions, including high-growth periods and pandemic challenges. Expertise in defining and implementing service delivery structures, optimizing processes, and managing KPIs for operational excellence. Strategic leader with strong proficiency in project, product and services management, cost control, and risk mitigation, and a history of supporting business expansion up to 3x through process improvement and resource alignment.

Manager, Cyber

Albana is a Manager in Extended Enterprise responsible for delivering CLM system implementation projects, with a consulting experience of 11 years in Deloitte. Currently, focus of my work on providing CLM services to manage contracts throughout entire lifecycle. Advises clients on innovative, automated, and data-driven CLM technologies, tool implementation & configuration services. During last 4 years Albana have been engaged in setting up CLM delivery capability in Albania hub and getting involved as Project Manager in CLM technology implementation projects in DCE and beyond. Other areas of expertise include assurance, financial audits, internal audit & risk advisory. Served multiple clients of different industries on establishing and improving end-to-end risk management systems, processes, and frameworks to align to leading industry practice.

Manager, Engineering, AI & Data

Manager with 5 years of experience in industry solutions and technology consulting. Elga possess a combination of wide IT background, technological expertise, organizational and communication skills to effectively use during cross functional projects.

Director, Enterprise Technology & Performance, Financial Services

Artan Gaqo is 15 years’ experience in development of Information Security Strategies, Security Assessment, Risk Management, Business Continuity / Disaster Recovery, Information Systems Audit, Revenue Assurance, IT Due diligence and internal and external audits. His expertise areas are development of Information Security Strategies and Plans, Information Security Risk Management, Business Continuity Management, database security, network device security and application level security. Artan has a broad knowledge regarding Business Continuity Management including Business Continuity strategies, Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP). Artan is Certified Information Systems Auditor (CISA).

Senior Consultant, Engineering AI& Data

As a Senior Consultant at Deloitte with over four years of experience in Quality Assurance and core banking transformation projects. I specialize in developing comprehensive test strategies and applying risk-based testing practices to ensure the delivery of reliable and compliant technology solutions. Beyond technical responsibilities, Gesa lead a multidisciplinary team at Deloitte BDS Albania, comprising Salesforce developers, business analysts, and migration engineers. She is dedicated to creating an environment where diverse skills thrive together, supporting team members in their professional growth, performance development, and contribution to project outcomes Gesa focus is on empowering the team, strengthening capabilities, and driving excellence across our delivery work.

Consultant, Customer

Risilda is an ISTQB Certified Tester with more than 4 years of expertise in Software testing, performance testing and accessibility compliance. She has led testing efforts and UAT testing for complex projects, ensuring high-quality digital experiences.

Senior Consultant, Engineering AI&Data

Klisara is dedicated and enthusiastic professional with nearly four years of experience in Software Testing and Banking Industry. Currently, She is specialize in Software Functional Testing for Temenos T24. she is always eager to expand my knowledge in Software Testing & Development and Core Banking Systems. Continuously improving my professional skills in Software Testing and Quality Assurance.

Senior Consultant, Customer

Edi is a Business Intelligence Developer and Data Analyst with over five years of experience in consultancy and research projects. Before joining Deloitte, Edi focused on BI development and reporting automation, working as a Senior Data Analyst in the broader sector of International Development and more specifically consulting within Banking and Fintech.

Senior Consultant, Customer

Mevlan is a Senior Consultant with deep knowledge of the Creatio platform, gained through his experience in various projects he has been involved.