AI is changing the game—fast. In this exclusive series, Deloitte and ServiceNow sit down with technology leaders to uncover how organizations are operationalizing AI, simplifying complexity, and accelerating transformation.
Real stories. Clear strategies. Measurable results.
Watch the latest episodes to learn how innovation meets execution.
Season 3, Episode 1: From AI Hype to Enterprise Action – Where to Start and How to Scale
In this bold conversation, ServiceNow’s Amit Zavery, President, CPO & COO, joins Asish Ramchandran, Global ServiceNow Chief Commercial Officer, Deloitte, to explore how generative and agentic AI are shifting from experimentation to enterprise execution. Discover how digital workers, intelligent orchestration, and cross-platform integration are helping leading organizations drive real outcomes—today.
Turn possibilities into progress with transformative outcomes
The 2025 workflow automation trends are a masterclass in pushing the boundaries of driving value from every tech investment. See how industry innovation, automation outside of IT, resilient tech ecosystems, AI investments, and continuous innovation across the enterprise can help supercharge your organization for maximum impact.
Download the report
Connect with our alliance leaders
Asish Ramchandran
Senior Advisory Partner ServiceNow Business
Kevin Corcoran
Global Chief Commercial Officer, ServiceNow Alliance
Steve Winsor
ServiceNow Canadian Alliance Leader
Sander Treur
ServiceNow Lead, EMEA (NSE)
Jochen Fauser
Offering Lead Technology Strategy & Transformation
Matt Dalton
ServiceNow Lead, APAC
Matt is a partner in Deloitte Consulting LLP practice in Auckland, where he leads the Deloitte Asia Pacific ServiceNow Alliance and the New Zealand national Technology Strategy & Transformation practice.
From Insights to Impact Video Series Season 3, Episode 1:
Season 3, Episode 1: From AI Hype to Enterprise Action – Where to Start and How to Scale
In this bold conversation, ServiceNow’s Amit Zavery, President, CPO & COO, joins Asish Ramchandran, Global ServiceNow Chief Commercial Officer, Deloitte, to explore how generative and agentic AI are shifting from experimentation to enterprise execution. Discover how digital workers, intelligent orchestration, and cross-platform integration are helping leading organizations drive real outcomes—today.
What You’ll Learn – From Insights to Impact:
Move from hype to action: Learn how to shift from AI experimentation to scalable execution with ServiceNow’s agentic AI platform.
Unlock end-to-end automation: Discover how digital workers are completing complex tasks—not just surfacing insights.
Simplify complexity with interoperability: Understand why seamless integration across enterprise systems is essential for AI success.
Take the first step: Get practical guidance on where to begin, how to prioritize, and which early wins deliver the most value.
Prepare for what’s next: Hear how AI will become the default operating model—impacting every industry, every workflow, and every business decision.
Work Re-Architected Season 2 Episodes
Season 2, Episode 1: Asish Ramchandran & Larry Quinlan
Join Deloitte’s ServiceNow Chief Commercial Officer, Asish Ramchandran, and ServiceNow Board Member, Larry Quinlan as they discuss the biggest topics for boards right now, including GenAI, risk mitigation, technology strategy, customer centricity, and more!
Season 2, Episode 2: Dominic Riemer & Christian Kögler
Join Dominic Riemer, Deloitte Director of Technology Strategy & Transformation, and Christian Kögler, Schaeffler Shared Services Digitalization Coordinator, as they discuss the major challenges facing global business service organizations today, and insights for driving efficiency from your digital transformation.
Season 2, Episode 3: Mike Bechtel & Brian Solis
Join Mike Bechtel, Deloitte Chief Futurist, and Brian Solis, Head of Global Innovation at ServiceNow, as they explore the transformative potential of Generative AI. You’ll learn how this groundbreaking technology is not just a tool for efficiency but a catalyst for human creativity and imagination.
Season 2, Episode 4: Harald Heimensen & Scott Pyles
Join Harald Heimensen, Partner and ServiceNow Master Architect at Deloitte, and Scott Pyles, Chief Technology Officer at Fonterra as they explore how the diary giant is using ServiceNow to enhance business operations. Gain insights into the challenges of managing IT across a global organization and how new technology is helping Fonterra stay ahead in a competitive industry.
Season 2, Episode 5: Heather Stockton & Teresa Briggs
Join Heather Stockton, Global Consulting Services, Technology & Transformation Leader at Deloitte, and Teresa Briggs, Board Member at ServiceNow, as they dive into the pivotal topic of women in technology. From creating diverse teams to embracing authenticity, this conversation is packed with actionable insights and powerful stories!
Season 2, Episode 6: Vikas Agarwal & Sabu Bose
Join Vikas Agarwal, Managing Director and Operate Leader for IT Operations, ServiceNow and Sustainability/ESG at Deloitte, and Sabu Bose, VP of Digital Planning, Strategy & Transformation at Fairview Health Services, as they explore how Fairview Health Services is transforming operational efficiency, enhancing user experiences, and leveraging data for strategic decision-making thanks to cutting-edge technology.
Work Re-Architected Season 1 Episodes
Season 1, Episode 1: Asish Ramchandran & Teresa Briggs
Join Deloitte’s ServiceNow Chief Commercial Officer, Asish Ramchandran, and ServiceNow Board Member, Teresa Briggs as they discuss the importance of technology investments in an uncertain market, the productivity challenge, generative AI, cyber security, and more.
Season 1, Episode 2: Abdi Goodarzi & KK Dave
Join Deloitte’s Enterprise Performance and Emerging Enterprise Platforms leaders Abdi Goodarzi and KK Dave for a discussion on how to unlock business value from the SAP platform and optimize enterprise performance. Discover the current challenges faced by ERP clients and the benefits of using ServiceNow to simplify ERP processes and improve productivity.
Season 1, Episode 3: Saurabh Dubey and Edua Dickerson
Join Deloitte's Global ServiceNow Sustainability, Climate & Equity Leader, Saurabh Dubey, and ServiceNow's VP of ESG & Finance Strategy, Edua Dickerson for their insights on modern day sustainability challenges and approaches. Tune in for a lively discussion on measurement & reporting, setting shared objectives, empowering behavioral change through technology, and how the ServiceNow platform is helping organizations reach their net-zero goals.
Season 1, Episode 4: Larry Larmeu and Keith Pearson
Join Deloitte's UK ServiceNow Financial Services Director, Larry Larmeu, and ServiceNow's Global Head of Financial Services Go-to-Market, Keith Pearson as they discuss the complex challenges financial services institutions are facing. An accumulation of diverse tech tools have over-complicated operations and inhibited growth. Learn how they believe these organizations can simplify and consolidate technology architectures while keeping humans at the center to drive critical transformation.
Season 1, Episode 5: Gary Cole and Gretchen Alarcon
Join Deloitte's ServiceNow Workforce Experience Leader, Gary Cole, and ServiceNow's SVP of Employee Workflows Products, Gretchen Alarcon as they discuss the ever-evolving workforce landscape and the challenges today's employees face as a result. Learn how technology, like generative AI, is poised to revolutionize the way organizations operate and gain a glimpse into a future where AI-driven innovations harmonized with human expertise lead to a more agile, adaptable, and efficient workforce.
Season 1, Episode 6: Cameron Douglas-Savage and Adam Brand
Join Deloitte's ServiceNow Healthcare Industry Lead, Cameron Douglas-Savage, and Gold Coast Hospital's Medical Director for Digital Informatics, Adam Brand as they explore current challenges faced by healthcare leaders and how leveraging digital workflows can improve both the patient and clinician experience. Learn how Gold Coast Hospital is utilizing ServiceNow to bridge the gap between clinical and administrative processes, revolutionizing healthcare delivery with a lean, efficient approach.
