In a world of constant change, governments will need to be more intuitive, to sense and respond to new technology opportunities, social challenges, and citizen needs as they emerge. And to serve citizens well, governments will need to be more integrated. Breaking down silos and seamlessly connecting and streamlining data and process flows are integral to finding new solutions, enhancing security, and creating personalized and engaging citizen experiences.

The Government Trends 2020 report distills our research to focus on nine of the most transformative trends in government today. It is designed to assist government leaders who see the necessity for change and are looking for innovative ideas for the best way forward.