Today organisations are facing a myriad of challenges, from the ongoing impact of the COVID-19 pandemic to the uncertainties of rising interest rates and ever-evolving market dynamics. To navigate these complexities successfully, businesses must adapt, innovate, and ensure their strategies are not only resilient but also aligned with their objectives.
Key steps for the strategic operating model assessment include:
- Defining strategic objectives: Start by clearly defining your organisation's strategic objectives. This involves determining where you want to compete, how you plan to excel, and the business models you intend to employ. These strategic decisions significantly shape the design of your operating model, influencing aspects such as target customer segments, distribution channels, pricing strategies, and delivery mechanisms.
- Identifying critical capabilities: Identify the key capabilities required to achieve your strategic objectives. This includes both existing capabilities and potentially new ones, spanning front, mid, and back-office functions across various product lines. These capabilities collectively generate value and drive the organisation toward its strategic goals.
- Efficient capability sourcing: Determine how to source these critical capabilities effectively. Choices include developing, transforming, or enhancing capabilities internally, acquiring them through talent acquisition or mergers and acquisitions, forming partnerships, or selectively outsourcing certain capabilities. The chosen sourcing methods should align with your strategic objectives and considerations including speed, control, customisation, competitive advantage, and operational efficiency.
- Optimising work allocation: Ensure efficient allocation of work within the organisation. Assess whether each capability provides demand-side or supply-side advantages and how closely it aligns with your core business functions. These assessments inform decisions about where and how to configure capabilities within the operating model.
- Continuous model enhancement: Recognise that operating models are dynamic and must evolve over time. Implement cross-functional processes, targeted incentives, and advanced tools to promote simplicity, clarity, and agility in execution. Regularly evaluate the performance of your operating model components and make necessary refinements to stay aligned with your strategic goals and adapt to changing business conditions.