Strengthening quality and safety in the disability sector
When it comes to quality, all organisations are now under the spotlight, being judged by the 1% of what goes wrong, not the 99% of what goes right. Organisations need to invest in ways to uncover the 1% – by looking and listening carefully and proactively responding – in order to quickly and effectively take control. Following the revelations of poor quality care and abuse during the Royal Commission into Aged Care Quality and Safety, the spotlight now turns to the disability sector with a focus on Violence, Abuse, Neglect and Exploitation of People with a Disability.
Deloitte’s Social Impact Consulting practice has a tried and tested approach to enhance the governance and operational capabilities of disability service providers in relation to the quality and safety of services for NDIS participants and other clients. Our approach includes an initial diagnostic assessment followed by a transformation stage, which engages our specialists to support you to address risks and deliver improvement initiatives. To read more about how we can help your organisation – refer here.
In 2019, Deloitte’s Social Impact Consulting team worked with Westhaven, a NSW-based disability service provider, to transform its organisation to be ‘future fit’ and prepared for the National Disability Insurance Scheme (NDIS).