The Salvation Army

Since the 1920s, the Salvation Army has operated as two separate and independent Territories in Australia. Recognising the opportunity for increased impact, The Salvation Army announced the unification of the two Territories to form one national organisation to align its vision and release more of its finite resources to front-line mission delivery.

Deloitte partnered with the Salvation Army on a three-year transformation to form a national organisation, with one vision, one operating model, and one culture in one of the largest social sector transformations in the country. In supporting the Salvation Army with its transformation, we took a collaborative and consultative partnership approach to engage its people on the journey. This included:

Designing and supporting the implementation of a national operating model that was approved by the National Cabinet and international headquarters in London.

• Designing a detailed front-line model involving two 'proof of concept' trials being run across Australia to test the implementation and incorporate learnings for the national roll out;
• Delivering implementation and leadership coaching which enabled the successful roll out of the new front-line model in the first four States.

With our support, implementation of this collaboratively-designed operating model has been smooth, and has brought to life the Salvation Army's vision for meeting the needs of the community in a holistic and unified way.

Australian Unity

Australian Unity's Aboriginal Home Care (AHC) is the largest provider of Home and Community Care Services to Aboriginal peoples in NSW, providing culturally appropriate services, with staff who are predominantly of Aboriginal and Torres Strait Islander descent. After ~18 months since the transition from the Department of Family and Community Services (FACS), the Australian Unity Leadership team was keen to expand this business and serve the needs of Aboriginal people nationally.

To help Australian Unity achieve its aspirations, Deloitte was engaged to conduct a market scan to identify opportunities and subsequently support the development of a 3 year growth strategy, a high-level target operating model, and implementation roadmap. We worked with the AHC team to undertake:

• Extensive customer engagement to understand the needs of customers and keep this front of mind in the design of a national business,
• Detailed market analysis to quantify and validate the financial opportunity, and,
• Internal stakeholder engagement to co-design a business proposition with executive buy-in.

This work has enabled Australian Unity to establish an Aboriginal services business unit to better serve the communities in which it operates.

Department of Social Services (DSS)

In the 2016 budget, the Commonwealth Government announced the launch of the Trial Test and Learn (TTL) fund, a $96.1 million fund to finance innovative policy interventions that reduce the risk of long-term welfare dependence.

The fund leverages actuarial analysis of the social security system to identify groups at elevated risk of long-term welfare dependency.

The Department of Social Services (DSS) engaged Deloitte as a trusted partner for Tranche 1 of the TTL Fund. We brought together a cross-functional Deloitte team that included social sector expertise, human centred designers and economists to work with the Department of Social Services and idea proponents. Together, we co-developed and prototyped three project proposals that aimed to reduce the risk of long-term welfare dependency amongst young carers and young parents.

These were submitted to the Minister for Social Services for funding approval and were among the first set of ideas to receive funding from the TTL fund.