Meet Luke, a Sydney-based Senior Consultant in our Organisation Transformation team, part of our Human Capital practice. He is passionate about expanding the lens through which people view cloud transformation and see it as a human transformation, just as much as a digital transformation.
So, tell us about a day in the life …
I started as a Consultant in our Perth office three weeks before ‘Miss-Rona’ came to visit (and rudely stayed for over 2 years). This meant that the usual flow of client project opportunities available to our younger team members was temporarily paused, and as a business, we pivoted towards developing offerings and solutions around new and emerging client challenges. This situation gave me the first opportunity to play a leading role in building our Human Capital Cloud Transformation offering, and product manage the development of the ‘Cumulus’ organisational cloud readiness asset, a Deloitte global tech solution.
When I’m not playing in the cloud I have enjoyed leading change management programs in global mining, telecommunications, the public sector and in rail. More recently I took the opportunity within Deloitte to relocate from Perth to Sydney, exposing myself to a number of different industries and new client opportunities.
Outside of project work and business development, I also lead Deloitte’s StandOUT Network, where we’re currently gearing up for a massive 2023 as major sponsors of Sydney World Pride! To that end, Deloitte is on a mission to become the undisputed LGBTQ+ employer of choice, so get involved as an ally today!
From your perspective, how does Cloud help our clients unlock business benefits?
Cloud can help organisations be better prepared to navigate disruption by improving business agility, scalability, resilience, accelerating product development and innovation with more efficient use of resources.
From a people perspective, cloud fundamentally changes the way work is done in the modern organisation, who does what, and what tools, skills and processes are necessary for success. However, the challenge of cloud is that many organisations fail, or stall, on their transformation journey as they approach it like any another technology project, neglecting to embrace the critical human factors required to realise the benefits that cloud can bring.
I have seen this challenge first-hand at a mining client I worked with on the early stages of their cloud transformation journey. After making the foundational technology changes (application simplification, shuttering of data centres) the program eventually stopped mid-way, underwent replanning and relaunched months later. The problem? There was a noticeable lack of investment in the people within the organisation, upskilling their cloud capabilities, new cloud-enabled ways of working, team redesign, implementing a culture of innovation and leaders not being equipped or capable to lead the change. Deloitte worked with them to pivot the approach as they replanned for remobilisation, and so far the project has been a huge success for the organisation.