NEW YORK, NY, USA, 26 March 2021—Deloitte announced today that Forrester has named Deloitte a leader in Commerce Services in its recent report, The Forrester Wave™: Commerce Services, Q1 2021. Deloitte is recognised for its offerings pertaining to strategy, implementation and change management.
Forrester included 14 vendors in the assessment, each of which has:
“Deloitte is honoured to be recognised by Forrester as a top Commerce Services provider. At Deloitte, we look beyond the client to the human, shaping offerings around real lives to create sustainable business futures,” says Sam Roddick, Global Head of Deloitte Digital. “Our aim is to help clients build customer-centric organisations, leveraging cutting-edge technologies and strategies designed to sustain optimal business outcomes.”
The report explains, “The pandemic made it immediately and poignantly clear that every company in every industry needs a robust, omnichannel commerce strategy and set of capabilities. But that depends greatly on your business model, e-commerce history, and priorities.Marketplaces are drawing customers away, which makes them a priority for manufacturers and retailers alike, and customer demand for online commerce on emerging touchpoints like social commerce is soaring.”
“Deloitte believes in an end-to-end approach to Commerce Services, spanning client acquisition to conversion, service, retention, and loyalty,” says Ram Chandel, Digital Commerce Practice leader, Deloitte Digital. “To do so, we draw upon offerings across Deloitte, our ecosystems and alliance partners delivering a one-stop-shop for reimagining our clients’ businesses.”
As used in this press release, “Deloitte” refers only to the Deloitte Touche Tohmatsu Limited member firms and their affiliates.
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