Deloitte Digital, Salesforce, and Volkswagen go beyond the drive
Redefining the road ahead
Volkswagen Group Africa’s Contact Centre Transformation, powered by Salesforce, uses Salesforce Service Cloud to streamline service, unify data, and empower teams - making every engagement in this World Class Customer Interaction Centre seamless and tailored. This isn’t just about efficiency, it’s about lasting impact.
Easy adoption by contact centre teams means faster response times and improved customer satisfaction, while the newly launched Dealer Portal delivers a secure interface for dealerships to access real time data making support interactions more intuitive.
Deloitte Digital’s collaboration with Salesforce shows what’s possible when human-centred design meets a powerful platform. This transformation goes beyond technology - it’s about reimagining the customer experience to creating real results for real people.
Neville Hounsom
Olivier Grandjean
