The Empowered Health Care Consumer

Deloitte research indicates that by ensuring virtual health offerings prioritize convenience and address consumer preferences, health systems could gain a competitive advantage.

What’s causing US women to skip or delay medical care? Explore key barriers and solutions in Deloitte's latest survey.

Alternative care sites are an opportunity to meet the demands of increasingly empowered health care consumers, provide a better customer experience, and advance health equity.

Virtual health has the potential to benefit consumers and physicians by improving access, convenience, and the experience of receiving and providing care.

Pandemic-accelerated trends in consumer behavior have the potential to transform various aspects of the health care system. How can organizations meet consumers’ changing needs and move toward the future of health?

As health care companies cater to activated and empowered customers, understanding differences in their attitudes, behaviors, and needs is important. Intelligent segmentation can be essential for delivering a unique customer experience.