The HHS Innovator's Playbook

William D. Eggers is the executive director of Deloitte’s Center for Government Insights where he is responsible for the firm’s public sector thought leadership.

Eggers is the author of numerous books. His new book, Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems (Harvard Review Business Press (2023), shows how governments at all levels can more effectively tackle society’s toughest challenges by collaborating with bridgebuilders who bring together different parts of government and tap into other sectors of society.

His other books include: Delivering on Digital, The Solution Revolution, named to ten best-book-of-the-year lists, The Washington Post best seller If We Can Put a Man on the Moon, The Public Innovator’s Playbook, and Governing by Network (2004), the winner of the Louis Brownlow book award, which recognizes outstanding contributions in the field of public administration. He coined the term Government 2.0 in a book by the same name. His books have won numerous other national best-book awards.

Eggers also serves as a fellow at the National Academy of Public Administration, a governance futures council member at the World Economic Forum, an advisory board member at What Works Cities and chairs the Leadership Council for New America.

His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, The Washington Post, and The Guardian.

Dave is a senior manager in the Research and Insights group of Deloitte Services LP. He works with governments and universities to better understand and implement emerging technologies and business models that can address their most pressing challenges. Prior to this role, he spent nine years with Deloitte Consulting LLP leading organizational assessment and transformation projects.

John O’Leary is a senior manager with Deloitte Services LP and is the state and local government research leader for the Deloitte Center for Government Insights. Prior to joining Deloitte, he served as the vice president of communications and executive reporting with State Street Bank. O’Leary previously served in multiple senior leadership roles for the Commonwealth of Massachusetts and was a distinguished research fellow at the Kennedy School of Government at Harvard University. He is the co-author of the 2009 Washington Post bestseller, If We Can Put a Man on the Moon.

Adam Routh is the DS&J research lead for Deloitte's Center for Government Insights and the eminence lead for Deloitte's space practice. His research areas include the future of warfare and emerging space activities. His analysis has been featured on ABC News, The John Batchelor Show, and I24 News and published in National Review, The Hill, The National Interest, Space News, The Space Review, Real Clear Defense, and Defense News among other outlets.

Prior to Deloitte, Adam worked at the Center for a New American Security, served as a Team Leader with the U.S. Army’s 75th Ranger Regiment. Adam received a PhD in defense studies from King’s College London.

Bruce Chew is the federal research leader for the Deloitte Center for Government Insights and a managing director with Monitor Deloitte, Deloitte Consulting LLP’s strategy service line. For more than 30 years, his research and client work has focused on helping established organizations respond effectively and strategically to disruption and change.

Amrita Datar is a research manager at the Deloitte Center for Government Insights where she leads research and thought leadership on the future of work and workforce issues. Her work focuses on emerging trends at the intersection of technology, business, and society and how they impact public sector organizations.

Tiffany Fishman is a senior manager with the Deloitte Center for Government Insights. Her research and client work focuses on how emerging issues in technology, business, and society will impact organizations.

Alison Muckle Egizi leads health policy research for the Center for Government Insights. Her work focuses on key health policy issues facing federal, state, and local health agencies. She brings 15 years of experience in research and initiatives focused on promoting optimal population health and well-being through health system transformation, collaborative innovation, place-based change, and investments in social drivers of health. Her work has informed federal, state, and local health policies and programs. She earned a master’s degree in health policy from UCLA and a bachelor of arts in psychology from American University.

Joe Mariani is a senior research manager with Deloitte’s Center for Government Insights. His research focuses on innovation and technology adoption for both national security organizations and commercial businesses. His previous work includes experience as a consultant to the defense and intelligence industries, high school science teacher, and Marine Corps intelligence officer.

Mahesh Kelkar is the Future of Cities research leader for the Deloitte Center for Government Insights. His research focuses on understanding the impact of technology, innovation, and policy on the future of cities. He closely tracks the federal and state government sectors and focuses on conducting in-depth research on the intersection of technology with government operations, policies, and decision-making.