Article
 • 
21 November 2016

Next gen child support

Improving outcomes for families

John White

United States

Margot Bean

United States

Tiffany Fishman

United States

John O'Leary

United States

Table of contents

BY

John White

United States

Margot Bean

United States

Tiffany Fishman

United States

John O'Leary

United States

Endnotes

    1. Vicki Turetsky, “Family centered child support,” May 17, 2016. View in article

    2. Child Support Report, vol. 38, no. 6, July 2016, http://www.acf.hhs.gov/sites/default/files/programs/css/july_2016_child_support_report.pdf. View in article

    3. Ibid. View in article

    4. Turetsky, “Family centered child support.” View in article

    5. Vicki Turetsky, “Putting families first,” May 20, 2016. View in article

    6. It’s important to note that there is also an effective voluntary acknowledgement of paternity process. View in article

    7. Princeton University, “Fragile families and child wellbeing study factsheet,” http://fragilefamilies.princeton.edu/sites/fragilefamilies/files/ff_fact_sheet.pdf. View in article

    8. Vicki Turetsky, “Working with child support: Effective strategies from model state and local partnerships,” Fatherhood.gov, March 2013, https://www.fatherhood.gov/sites/default/files/webinar/slides/march_2013_nrfc_webinar_presentation.pdf. View in article

    9. Jeremy Neuner, “40% of America’s workforce will be freelancers by 2020,” Quartz, March 20, 2013, http://qz.com/65279/40-of-americas-workforce-will-be-freelancers-by-2020/. View in article

    10. The Sentencing Project, “Fact sheet: Trends in U.S. corrections,” December 2015, http://sentencingproject.org/wp-content/uploads/2016/01/Trends-in-US-Corrections.pdf. View in article

    11. Francis Robles and Shaila Dewan, “Skip child support. Go to jail. Lose job. Repeat,” New York Times, April 19, 2015, http://www.nytimes.com/2015/04/20/us/skip-child-support-go-to-jail-lose-job-repeat.html?_r=0. View in article

    12. Vera Poe (policy development manager, Oregon Department of Justice, Division of Child Support), interview with the authors, August 1, 2016. View in article

    13. Ibid. View in article

    14. Daniel Richard, Margot Bean, Kevin Bingham, John White, and James Guszcza, “The evolution of Pennsylvania’s child support enforcement program: Leveraging advanced analytics,” American Public Human Services Association Policy and Practice Magazine, February 1, 2014. View in article

    15. Margot Bean, Kevin Bingham, John White, and James Guszcza, Advanced analytics for child support programs: From reactive enforcement to proactive prevention—Part II, Deloitte, July 2011, http://www2.deloitte.com/content/dam/Deloitte/us/Documents/public-sector/us-state-advanced-analytics-for-child-support-programs-part2-111114.pdf. View in article

    16. Robert Patrick (director of the Pennsylvania Bureau of Child Support), inverview with the authors, September 23, 2016. View in article

    17. Pennsylvania Department of Human Services, “Bureau of Child Support Enforcement,” http://www.dhs.state.pa.us/dhsorganization/officeofincomemaintenance/bureauofchildsupportenforcement. View in article

    18. Ann Marie Oldani, Predictive analytics in action, WICSEC http://www.wicsec.org/wp-content/uploads/2014/10/T-22-Predictive-Analytics-in-Action-Ann-Marie-Oldani.pdf. View in article

    19. Patrick interview. View in article

    20. Vicki Turetsky, Realistic child support policies that support successful re-entry, Center for Law and Social Policy, January 2007, http://www.clasp.org/resources-and-publications/files/0313.pdf. View in article

    21. Ann Coffin (director of Florida’s Child Support Program), interview, August 26, 2016. View in article

    22. Ibid. View in article

    23. Ibid. View in article

    24. Office of Planning, Research and Evaluation, Taking the first step: Using behavioral economics to help incarcerated parents apply for child support order modifications, September 8, 2014, https://www.acf.hhs.gov/opre/resource/taking-the-first-step-using-behavioral-economics-to-help-incarcerated-parents-apply-for-child-support-order-modifications. View in article

    25. Michael Greene and Joy Forehand, “Nudging New Mexico: Kindling compliance among unemployment claimants,” Deloitte Review 18, January 25, 2016, http://dupress.com/articles/behavior-change-among-unemployment-claimants-behavioral-economics/. View in article

    26. “Work 4 Kids: A Cross-Agency Pilot Project That Helps Parents Pay Child Support,” news release, January 27, 2016, http://www.vermont.gov/portal/government/article.php?news=5839. View in article

    27. Jeff Cohen (former director, Vermont Office of Child Support), interview with the authors, August 9, 2016. View in article

    28. “Work 4 Kids,” news release. View in article

    29. Frances Pardus-Abbedessa (executive deputy commissioner, Office of Child Support Enforcement, Human Resources Administration/Department of Social Services, City of New York), interview with the authors, September 8, 2016. View in article

    30. OCSE Monthly Update, “Pay It Off brings $3.9 million in DSS debt relief to noncustodial parents,” July 2016. View in article

    31. OCSE Annual Report, 2014, pp. 22: Low-income noncustodial parents participating in our order-modification program, MDO, saw their average order amount per month fall 91 percent from 2009 through December 2014. Nine months after enrolling, 62 percent of MDO participants paid child support, compared to only 41 percent paying before they enrolled.” View in article

    32. Vicki Turetsky (commissioner of the Federal Office of Child Support Enforcement), interview with the authors, August 1, 2016. View in article

    33. Ibid. View in article

    34. The Sentencing Project, Fact sheet: Trends in U.S. corrections. View in article

    35. Turetsky interview. View in article

    36. “Electronic cash payment options remove roadblocks,” Child Support Report vol. 37, no. 8, September 2015, https://www.acf.hhs.gov/sites/default/files/programs/css/september_2015_child_support_report.pdf. View in article

    37. Associated Press, “Buy a Slurpee, pay child support at 7-Eleven, Family Dollar stores,” Detroit Free Press, August 8, 2016, http://www.freep.com/story/news/local/michigan/2016/08/08/michigan-child-support-7-eleven/88398974/; MiSDU Office of Child Support, “Home,”https://www.misdu.com/secure/default.aspx, accessed November 2, 2016. View in article

    38. “Electronic cash payment options remove roadblocks,” Child Support Report. View in article

    39. Kiosk Marketplace, “Virginia kiosks accept child support payments,” May 19, 2016, http://www.kioskmarketplace.com/news/virginia-kiosks-accept-child-support-payments/. View in article

    40. Keith Pepper, The role of cash in child support payments, WICSEC, http://www.wicsec.org/wp-content/uploads/2014/09/M-3-The-Role-of-Cash-in-Child-Support-Payments-Keith-Pepper.pdf. View in article

    41. California Department of Child Support Services, “Home,” http://www.childsup.ca.gov/home/dcsschildsupportofficelocator.aspx, accessed September 21, 2016. View in article

    42. Max Meyers, Hannah Roth, Eric Niu, and David A. Dye, Employees as customers: Reimagining the employee experience in government, Deloitte University Press, May 31, 2016, http://dupress.com/articles/treating-employees-as-customers-in-government/. View in article

    43. NSCEA Leadership Symposium 2016, “What’s in it for me? Strategies for employee engagement in social services agencies,” August 3, 2016. View in article

    44. Cohen interview. View in article

    45. Patrick Lencioni, The Truth about Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery (Wiley and Sons, January 2016), http://www.amazon.in/Truth-About-Employee-Engagement-Addressing/dp/111923798X. View in article

    46. NSCEA Leadership Symposium 2016, “What’s in it for me?” View in article

    47. Ibid. View in article

    48. Meyers, Roth, Niu, and Dye, Employees as customers. View in article

    49. Ibid. View in article

    50. Steven Eldred, How do child support order amounts affect payments and compliance?, Orange County Department of Child Support Services, October 2011, http://ywcss.com/sites/default/files/pdf-resource/how_do_child_support_orders_affect_payments_and_compliance.pdf. View in article

    51. Ibid. View in article

    View in Article

Acknowledgement

A number of Deloitte colleagues generously contributed their time and perspectives to this report, including Keith Pepper, Nathan Shaner, Bill Strate, Mritunjay Kumar, and Jeffrey Cohen of Deloitte Consulting LLP. The authors would like to thank them for their thoughtful review, feedback, and support throughout the research and writing process.

The report benefited immensely from the insights of Commissioner Vicki Turetsky of the Federal Office of Child Support Enforcement, Ann Coffin of the Florida Child Support Program, Frances Pardus-Abbadessa of the New York City Office of Child Support Enforcement, Vera Poe of the Division of Child Support in the Oregon Department of Justice, Robert Patrick of the Pennsylvania Bureau of Child Support Enforcement, and Scott Lekan of the Arizona Department of Economic Security.

Cover image by: Alex Nabaum

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  • State government
  • Center for Government Insights