The value of resilient leadership

Renewing our investment in trust

Punit Renjen

United States

Punit Renjen

United States

Endnotes

    1. Klaus Schwab, “Now is the time for a ‘great reset’,” The World Economic Forum, June 2020. View in article

    2. Deloitte, Deloitte Global Business Accountability Survey, February 2020. View in article

    3. Edelman, “2020 Edelman Trust Barometer Spring Update: Trust and the COVID pandemic,” May 2020. View in article

    4. Deloitte Global, The Deloitte Global Millennial Survey 2020, June 2020. View in article

    5. Punit Renjen, The essence of resilient leadership: Business recovery from COVID-19, Deloitte Insights, April 22, 2020; Jennifer Lee et al., Embedding trust into COVID-19 recovery, Deloitte Insights, April 23, 2020; Ashley Reichheld et al., A new measure of trust for consumer industries, Deloitte Digital, 2020. View in article

    6. Sandra Sucher and Shalene Gupta, “The trust crisis,” Harvard Business Review, July 23, 2019. View in article

    7. Deloitte, The chemistry of trust, accessed September 16, 2020. View in article

    8. Business Roundtable, “Business Roundtable redefines the purpose of a corporation to promote ‘an economy that serves all Americans’,” August 19, 2019. View in article

    9. Sucher and Gupta, “The trust crisis.” View in article

    10. Stephen M. R. Covey and Donald R. Conant, “The connection  between employee trust and financial performance,” Harvard Business Review, July 18, 2018.

      View in article

    11. Ibid. View in article

    12. Eduardo Leite, “Why trust matters in business,” The World Economic Forum, January 19, 2015; Paul Zak, “The neuroscience of trust,” Harvard Business Review, January 2017. View in article

    13. Deloitte Consulting LLP, Deloitte HX TrustIDTM survey, May 2020. View in article

    14. Deloitte and Wall Street Journal, “Why reputational risk is a strategic risk,” October 2, 2013. View in article

    15. James Henderson, “Partners to vendors: How to help during Covid-19,” Channel Asia, April 21, 2020; Businesswire.com, “Ingram Micro extends financing programs and flexible credit options to technology channel partners across Europe,” May 20, 2020. View in article

    16. Deloitte, The Deloitte Global Millennial Survey 2020. View in article

    17. Deloitte, Climate check: Business’ views on environmental sustainability, April 2020. View in article

    18. Reichheld et al., A new measure of trust for consumer industries. View in article

    19. Ibid. View in article

    20. Ibid. View in article

    21. Nicholas Epley and David Tannenbaum, “Treating ethics as a design problem,” Behavioral Science and Policy Association, 2018. View in article

    22. Deloitte, The chemistry of trust, part 3: Deconstructing trust, March 2020.  View in article

    23. George Eliot, Daniel Deronda (London: William Blackwood and Sons, 1876). View in article

    24. Mandy Gilbert, “Why saying ‘I don’t know’ is a sign of a strong leader,” Inc., June 29, 2017. View in article

    25. Jim Whitehurst, “Be a leader who can admit mistakes,” Harvard Business Review, June 2, 2015. View in article

    View in Article

Acknowledgement

Special thanks for content contributions by Bill Marquard, Claire Hassett, Brenna SnidermanNatasha Buckley, and Jonathan Holdowsky.

Cover artwork by: Alex Nabaum