Globally, the consumer industry is touching people's lives in a meaningful way every day. It’s no secret that consumers are becoming increasingly socially conscious. They expect brands they support to be socially responsible with more action and accountability. Moreover, consumer buying power is more diverse than ever and organisations that do not reflect the needs of their diverse customer base may lose increasing market share. Hence, incorporating Diversity, Equity, and Inclusion (DEI) has become a business and moral imperative for organisations today.
Diversity, Equity, and Inclusion (DEI) across the consumer value chain
Conventional DEI advice focuses predominantly on the corporate employee experience – increasing recruitment and retention of diverse candidates. While this is integral to a successful DEI strategy, a comprehensive evaluation of DEI across the full value chain provides a view of where additional change may be needed and what consumer organisations can put in place today to create working environments where people thrive and find meaning in their work.
This report, the first in its series, begins by setting the stage for the challenges facing the industry within North America today. It leverages Deloitte’s Equity Activation Model to provide practical, implementable recommendations for how consumer leaders can drive initiatives across their Workforce, Marketplace, and Society.
Subsequent reports will deep dive into various regions across the world—providing tailored and locally relevant recommendations to support consumer leaders across the globe.
DEI across the value chain