Complaints procedure

Deloitte has made integrity, quality awareness, compliance and ethical conduct its priority. To this end, it has put in place a complaints procedure. This procedure is the elaboration of or a supplement to the applicable laws and regulations, internal and external rules, codes, and procedures.

Who can use the complaints procedure?

Complaints handling

How can a complaint be submitted?

Composition of the complaints committee

Deloitte Speak Up

View Deloitte's complaints procedure

Complaints procedure

Who can use the complaints procedure?
 

Both Deloitte employees, clients and third parties can submit a complaint.
Complaints may relate to:

• Deloitte’s regular services
• transgressive behaviour, such as sexual and other types of harassment, violence, discrimination, or bullying
• other objectionable actions

Complaints handling
 

A complaints committee has been put in place to deal with complaints within the scope of the complaints procedure. This committee has a right to provide advice and is obliged to investigate and handle complaints confidentially and with due care. All members are bound by strict rules of confidentiality.
Please read the following information carefully before submitting a complaint:

• Complaints can only be handled if they are properly substantiated. When submitting a complaint, make sure to append a clear, written substantiation.
• Complaints should basically first be brought to the attention of the professional who is directly involved. If the complaint is not dealt with satisfactorily, you can turn to the complaints committee. Notwithstanding the above, a complaint can be submitted directly to the complaints committee and/or a complaint can be handled anonymously if there is a compelling reason to do so. The rules provide for the limits
• The possibility to investigate and deal with verbal complaints, untraceable complaints, and external anonymous complaints will be assessed on a case-by-case basis.

How can a complaint be submitted?
 

Complaints can be sent to:
Deloitte
attn. complaints committee
Antwoordnummer 5132
3000 VB Rotterdam
(no stamp needed)

You can also send an email to NL BC Complaints.

Composition of the complaints committee
 

The complaints committee comprises two permanent members. Depending on the content of the complaint and the circumstances, it will appoint one or more temporary committee members. The permanent committee currently comprises:

• Carlo Renne (Chair)
• Peter Janssen (Secretary)

Deloitte Speak Up
 

Deloitte Speak Up is Deloitte’s hotline for confidentially reporting undesirable conduct or suspicions thereof and for asking questions about rules of conduct and integrity. The hotline is available 24/7, 365 days a year. Since an independent party manages the hotline, confidentiality and (if so desired) anonymity are guaranteed. Deloitte Speak Up is available to Deloitte’s employees, suppliers, business relationships, and third parties. You can share your concerns or ask questions at http://deloittespeakup.ethicspoint.com/.