Optimise your Global Business Services
From strategy to realisation: create a future-ready GBS model
How do you ensure your Global Business Services (GBS) model not only reduces costs but also adds strategic value? The challenge for many leaders is moving beyond centralising individual functions to building a global, integrated service model that optimally supports the entire business.
We help you achieve these results, tailored to your organisation’s priorities: from operational efficiency and cost reduction to empowering your front-office and accelerating growth.
Build a GBS model that works for you
An effective Global Business Services (GBS) model is more than a back office; it's a strategic partner that enables and strengthens your entire organisation.
Our Deloitte team combines deep functional knowledge with end-to-end expertise to move your vision from strategy to realisation. We provide hands-on support to build and optimise your global centres, ensuring the right balance between cost-efficiency and value creation. Because there is no ‘one-size-fits-all’ solution, we tailor the operating model (whether it's captive, outsourced, or hybrid) to your specific needs.
Unlike firms with a primary ‘operate’ focus, our independence as your advisor ensures we partner with you to make the best, most objective choices for your organisation.
Let’s shape the future of your service organisation together, with a GBS model that is agile, scalable, and ready for what’s next.
Insights and key takeaways:
Deloitte Shared Services Conference 2025
Join Dorthe Harding Keilberg (Conference Co-host) and Iris Yates (Partner, Netherlands) as they unpack key insights from this years’ conference. They will explore the critical roles of AI, resilience, and talent in shaping the future of Shared Services.
Global Business Services
Insights to inform your successful transformation
"In the world of GBS, there are no off-the-shelf answers. True partnership means deeply understanding your unique culture and ambition. We love orchestrating this for our clients by leveraging Deloitte’s global network. Bringing in specialists across the globe, to ensure your GBS model is not only well-designed but perfectly executed on the ground."
Trends in Global Business Services transformation
of organisations with a Global GBS leader role have achieved more than 20% average savings from their GBS operations
emphasising the importance of a global leader in unifying strategy and business outcomes
of organisations achieved over 20% savings from their GBS
of organisations have indicated plans to invest in GenAI automation over the next 3 years
Deloitte Shared Services Conference 2025
Challenge Today. Define Tomorrow.
At the conference, we explored how challenging the status quo and reframing the role of GBS can propel our organisations into a future defined by us.
Read and watch the highlights, across key themes:
★ Riding the wave of change
★ A new era of value creation
★ Reimagining talent
★ Digital crossroads
★ Thriving in a new ecosystem
★ The experience revolution
