So, what if the organisation could do more than implement the usual post-merger efficiencies and synergies, and also completely reimagine how it operates and serves its customers? This was the challenge that Dell’s CHRO Steve Price set Deloitte, a long-standing consulting partner.
First, Deloitte’s professionals worked with Dell to draw up a new HR operating model. The plan was to deliver Deloitte’s Future of Work framework through widescale digital transformation.
The next step was the cloud transformation of the HR function through Workday – the workforce data management solution that enables organisations to make optimal decisions based on the insights generated from its talent data. Our team also helped Dell’s HR leaders adopt an AI solution to optimise talent acquisition, as well as robotic process automation (RPA) to automate routine tasks and free up staff for more value-added work.
A core goal of the transformation process was to upskill the workforce to prepare people for the company’s new direction.