Where outsourcing was once simply a cost-saving solution, leaders are now looking to next-generation managed service providers to help address some of their biggest challenges in mission critical areas of business.

While many forces are helping drive this shift, new disruptive technologies, scarce sought-after skills, and evolving risk and regulatory pressures are serving as particular catalysts for change and increasing the demand for these services.

In this research from Harvard Business Review Analytic Services, hear from leading executives who are using next generation services to help drive innovation and advantage across their organisation, as well as from experienced academics and commentators in the field.

Key highlights

Download the Harvard Business Review Analytic Services “Next-Generation Managed Services: Journey from Cost to Value” to find out more.

Note: the laws of many countries do not allow taxpayers to “outsource” their legal responsibility to third parties and the regulatory environment for related services requires their providers to remain independent of their clients and not take the responsibilities of management.  For these reasons, next generation services, also referred to as “Operate” services in this report, may not be Managed Services, but a more delineated service provision that blends the technical specialisms and scale organisations seek with these legal and regulatory requirements.