We empower our clients in the consumer industry to harness automation and AI, unlocking efficiencies and enhancing customer engagement through omnichannel strategies and personalisation. By utilising the Salesforce product suite, we support the entire customer journey from start to finish, starting from lead generation and conversion to onboarding and ongoing services. Our goal is to elevate key performance indicators (KPIs) across product marketing and sales, compliance reviews, and customer retention. By leveraging predictive analytics and AI, we ensure optimal consumer satisfaction, driving sustainable growth and success in the consumer market. 

We empower financial services organisations to drive efficiency through intelligent automation and AI, while elevating the client experience via omnichannel engagement and personalisation.  Our solutions encompass the entire customer lifecylce, backed by solutions tailored to specific financial products. From lead nurturing and conversion, through onboarding and KYC, to product marketing, sales, compliance reviews, customer service and retention, we enable measurable outcomes at every stage. By leveraging analytics driven next best actions and artificial intelligence (AI), we help ensure optimal customer satisfaction and long-term loyalty. 

We support clients across the power, energy, manufacturing, chemical, and construction industries to improve their commercial performance by creating differentiated customer experiences across both B2B and emerging B2C channels.  Our approach is based on measurable Key Performance Indicators (KPIs), that ensure the success of the integrated customer experience for customers, employees and key stakeholders. From marketing segmentation and partner/distributor portals to case management, oilfield services, vegetation management and beyond, we deliver targeted, impactful solutions strategically crafted to your unique needs to enhance engagement, operational efficiency and competitive advantage.  

We are dedicated to improving public outcomes by prioritising people at the centre and providing solutions that have a measurable impact.

In collaboration with Salesforce, we tackle the complex challenges of the public sector and work with our clients to develop relevant, timely and sustainable solutions that deliver long-term benefits for our clients. 

The Life Sciences and Healthcare sector is undergoing rapid transformation, requiring companies to balance patient needs, market viability, and regulatory compliance while continuously innovating. We support and assist our clients in crafting strategies that accelerate their digital transformation journey and unlock value through cutting-edge technologies, such as AI and Gen AI. This empowers them to maintain their competitive edge in an ever-evolving market. 

Our high-tech clients benefit from our expertise in unlocking business value through insights, automation and AI, while we improve the experience of employees, customers, and partners through omnichannel approaches and personalisation. We facilitate the entire customer and partner lifecycle with dedicated accelerators built on Salesforce, leveraging its ecosystem and industry best practises.  This approach delivers measurable business outcomes across keyfunctions, including campaign-to-cash, customer support and retention, employee and partner productivity, and IT operations. 

One of the most discussed topics coming out of the COVID-19 pandemic is digital acceleration. It has become crucial for many B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses should establish online direct-to-Consumer channels to supplement their traditional selling channels. So how can these companies get there? Salesforce and Deloitte Digital can help organisations transform to online offerings in as little as two to five weeks. With Salesforce Commerce Cloud, we connect payment, tax, delivery and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.

Customer demand for fully functional service organisations and experiences is growing daily, yet responses have often fallen short. This can lead to a discontented workforce and dissatisfied customers. In fact, Deloitte Digital offers a better solution. With years of expertise in integrating cutting-edge Salesforce solutions, we bring these innovations to clients through our network of member firms. Our service offerings, deploy solutions that address urgent business needs, scale to meet demand surges, and connect agents and customers within a personalised and responsive ecosystem.

With Deloitte Digital’s sales transformation expertise, organisations can redefine their customer journey from beginning to end. Our strategies, which include analytics, performance management, and digital enablement, equip salespeople with the tools to better understand their customers. This enhanced understanding enables businesses to go beyond mere products and solutions, providing the experiences that customers demand. The future of sales is upon us.

Today’s Chief Marketing Officer has a growing number of opportunities to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key platform we can help clients create insight-driven engagement, increase customer loyalty and realise profitable growth. No matter what industry, your products and services end up in the hands of humans. By elevating the human experience, we can help you build and maintain strong relationships as your customers’ preferences and expectations evolve.