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Client Stories: Post-COVID19 Point of View

The Covid-19 pandemic has brought about a dramatic change for many businesses. Changes in ways of working, team management and business processes needed to happen in a matter of days. How did those changes affect Global Business Services (GBS) organizations in particular?


To find out we’ve engaged our Deloitte GBS community in Central Europe (CE) and reached out to speak to our clients. We’ve conducted interviews with GBS leaders and managers across CE and talked about the challenges they have faced and changes they foresee for their people and organizations in the future.

We bring you a unique overview of our conversations, summarized into five essential areas that deserve your attention:

  • Communication and business continuity
  • Workplace of the future
  • Technology and automation
  • Workforce management
  • Recruitment and training

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