D.Quality
Evaluate the quality of your services
Deloitte offers a wide variety of tools to assess both the perceived quality of your customer service and the measured, objective quality of your services. Ensure a homogenous delivery of services across all your client contact points by evaluating your quality and implementing preventive as well as curative actions.
D.Quality
Deloitte offers a wide variety of tools to assess both the perceived quality of your customer service and the measured, objective quality of your services. Ensure a homogenous delivery of services across all your client contact points by evaluating your quality and implementing preventive as well as curative actions.
PERCEIVED QUALITY TO LISTEN TO YOUR CLIENTS’ RHYTHM
Capture your clients’ thoughts about your services to make sure that the quality of your offer matches their needs and expectations.
MEASURED QUALITY TO TUNE YOUR INSTRUMENTS
Objectively assess the quality of your services to make sure that it is homogenous across your points of contact and competitive in comparison to the market.
COMPOSE YOUR OWN SYMPHONY – MORE D.QUALITY SERVICES AT YOUR DISPOSAL
- Focus groups and market positioning exercises
- Market benchmarking
- Qualitative client interviews, e.g. post specific customer journeys, product & pricing review
- Automated verification of validity of customers’ contact details (phone & email)
- Post phone call satisfaction survey
- Data Quality analysis & Process optimization (addressing error rates)
- D.Quality for your internal services, e.g. pulse surveys for training evaluation, phone call analysis of IT hotline, employee satisfaction surveys, etc.
BREAK THE SILENCE WITH D.QUALITY
Reach out to our experts and find the right indicators to evaluate the quality of your customer services and start your journey towards excellence.
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