Skip to main content

Assistance to rethink the UX and UI for an internal application

Deloitte Digital case study: Supranational Institution

Business Issue

The application is currently used by 2.000 users. This tool answers user’s needs in terms of data but not in terms of user experience (UX).

Solution

Our proposition was to assist the client to rethink the application user experience based on the following approach:

  • Setup, process selection, analysis & research 
  • Design workshop, storyboarding, prototype, testing 
  • Wireframes, UX guidelines, mockups… 
  • Product backlog, user stories, working prototype

Value delivered

  • We delivered wireframes and mockups with UX/UI Guidelines for developers to be able to redesign all the application 
  • As the final deliverable is a POC of the new application, user satisfaction was reflected throughout user testing sessions

Get in touch

Ronan Vander Elst

Partner | Technology and Digital – Digital Risk & Resilience Leader
+352 45145 4322

Did you find this useful?

Yes
No

Thanks for your feedback

Your feedback is important to us

To tell us what you think, please update your settings to accept analytics and performance cookies.

Need help updating cookies?

Our thinking

Assistance to improve the user experience (UX) for an internal application

In its pursuit of continuous improvement, the client wants to reshape their internal application SmartNote to address some issues and pain points raised by users. SmartNote is a transversal application for managing notes to the Management Committee. It aims to replace paper-based approval processes and is built on SharePoint.
Stories
2 minute read

Multi-channel strategic vision and distribution plan

In the context of “Domestic Retail Banking”, “Private Banking” and “Corporate Banking”, the Bank wanted to define a strategic vision and multi-channel distribution plan within a 3 to 5 year timeframe.
Stories
2 minute read

Salesforce CRM Transformation | Deloitte Digital

The client is a financial institution located in Brussels, Belgium. The core activities of the Bank are focused on Retail, Commercial and Private Banking. Deloitte supported the Bank with solving complex incidents and maintaining the CRM Cloud solution based on the Lightning platform
Stories

Define Digital Strategy

The client wanted to guarantee the consistency of their customers’ digital experiences throughout the different channels by integrating a strong digital orientation into the relationship with their customers.
Stories
2 minute read