Deloitte Digital case study: Retail Bank
Business Issue
The Bank management reached out to Deloitte for:
- Support in the definition of a digital strategy to be well positioned in the current and future market environment
- Support of the project teams during the implementation and change management
Solution
The definition of the digital strategy included the following elements:
- Digital vision and value proposition
- Organizational and technology target model
- Roadmap and business case
Project implementation support included the following elements:
- Business requirements definition
- KPI definition
- Support and consult project teams
- Change Management
- UX/CX
Value delivered
- The project resulted in the delivery of a complete digital strategy providing the elements required for a digital transformation
- Ongoing support to project teams for project implementation
- Change Management
