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Define Digital transformation Program

Deloitte Digital case study: Retail Bank

Business Issue

The Bank management reached out to Deloitte for:

  • Support in the definition of a digital strategy to be well positioned in the current and future market environment
  • Support of the project teams during the implementation and change management


The definition of the digital strategy included the following elements:

  • Digital vision and value proposition 
  • Organizational and technology target model
  • Roadmap and business case

Project implementation support included the following elements:

  • Business requirements definition
  • KPI definition
  • Support and consult project teams
  • Change Management
  • UX/CX

Value delivered

  • The project resulted in the delivery of a complete digital strategy providing the elements required for a digital transformation
  • Ongoing support to project teams for project implementation
  • Change Management

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