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AI in Health: Redefining patient care

Authors:

  • Luc Brucher | Partner - Government and Public Services Leader
  • Nicolas Griedlich | Partner - Tech & Digital
  • Georges Wantz | Managing Director - Public Sector and Health Care
  • Lilani Abeywickrama | Senior Manager - Public Sector and Health Care

Introduction  


The healthcare sector stands on the cusp of monumental transformation, driven by the rapid evolution of Artificial Intelligence (AI). Despite its immense promise, AI has yet to achieve its full potential in healthcare, largely due to the slow adoption across the industry.

Healthcare remains one of the most cautious sectors when it comes to technological innovation, hindered by its complex regulatory environment, the hesitancy from its destined users andthe challenges of integrating new technologies within existing infrastructures.

However, the tide is changing. AI has already begun to reshape healthcare by enhancing diagnostic accuracy, treatment personalization and workflow optimization.

This article explores how AI is revolutionizing healthcare, looking at real-world applications and the broader global context.

Why AI in healthcare is essential


Healthcare systems worldwide are grappling with multiple challenges, from aging populations and increased patient demand to clinician burnout, workforce shortages with limited resources. The need for smarter, more efficient solutions has never been more urgent.

Across the globe, countries are recognizing AI's potential. For example, in Luxembourg, the government is prioritizing AI integration in healthcare as part of its digital strategy, focusing on ensuring cybersecurity and safe regulation to support widespread adoption.

While some countries are already making strides, such as the UK’s NHS adopting AI for diagnostic imaging, there is still much to be done to realize AI's full potential. AI is not merely a tool; it has the power to enhance clinician capabilities, support decision-making, and improve patient-reported outcomes.

Let us take a hypothetical scenario with real-world examples set in a future Luxembourg.

 

Step 1: Early Symptoms and AI-Powered Screening

Imagine a patient named Anouk, a 57-year-old teacher who leads an active lifestyle. She begins to notice occasional shortness of breath and fatigue during her regular long walks but dismisses them as signs of ageing. However, her AI-powered smartwatch detects subtle irregularities in her heart rate over several weeks, prompting her to consult a doctor.

In her local clinic, the doctor reviews data from Anouk’s smartwatch, which highlights possible early signs of cardiovascular disease. Rather than waiting weeks for a hospital referral, her doctor immediately schedules an AI-assisted remote consultation with a cardiologist, complete with Anouk’s medical history through voice-controlled electronic health records (EHR). This proactive, data-driven approach enables Anouk to begin treatment early, ultimately improving her prognosis.


Step 2: AI-Enhanced Diagnostics

Anouk undergoes a cardiac MRI, where AI-powered imaging software rapidly analyses the scan and identifies early-stage heart disease that might have been missed by the human eye. AI algorithms process her blood tests, revealing inflammatory markers that indicate a heightened risk of cardiovascular issues.

This enables Anouk’s cardiologist to diagnose coronary artery disease far earlier than traditional methods would allow, resulting in faster and more effective treatment.

AI: Augmented intelligence, not a replacement


It’s crucial to emphasize that AI in healthcare is not a tool to replace clinicians, rather it is there to support and enhance their abilities. AI should be viewed as augmented intelligence. For example, AI tools assist clinicians by analyzing vast amounts of data to detect patterns in imaging scans that may not be visible at an early stage to the human eye.

A prime example of this is DeepMind, which has developed AI systems capable of analyzing medical images with remarkable accuracy. DeepMind's AI technology has, for instance, shown promise in detecting over 50 eye diseases and predicting patient deterioration, offering clinicians valuable insights that enhance decision-making and improve patient outcomes. Rather than replacing doctors, such technologies serve as powerful assistants, amplifying the clinician's ability to provide precise and timely care.

Within the clinician space, computer-aided detection (CAD) systems are being used to retrospectively learn how different abnormalities appear clinically not only via imaging but also via the relevant clinical EHR, assimilating information to refine diagnostic accuracy. Smarter EHR and health information exchange (HIE) systems lead to an improvement of healthcare goals including better drug discovery, research and epidemic outbreak prediction.

Leading experts, such as Dr. Eric Topol, advocate for AI as a complement to human expertise. He emphasizes that AI should empower doctors to make better decisions, not replace them. AI-powered systems help clinicians make faster, more accurate decisions, enabling earlier disease detection and more tailored treatments. According to Deloitte’s 2024 Digital Transformation Report, AI is expected to further expand its role in medical imaging, improving diagnostic capabilities and healthcare delivery. 
 

Step 3: Personalized treatment and AI-driven decision support

Following her diagnosis, Anouk’s cardiologist devises a personalized treatment plan using AI-driven analytics. By comparing her medical history, genetic profile and real-time health data with similar patient cases, AI then recommends the most effective treatment options. An AI-powered decision support system can predict how Anouk will respond to various treatments and reduce trial-and-error prescribing based on global patient data.

AI also plays a key role in ensuring that Anouk receives ongoing, personalized care. A virtual assistant keeps track of her medication, reminds her to follow her treatment plan, and even suggests lifestyle modifications based on her health data. This personalized, evidence-based approach ensures the highest level of care and improves patient outcomes.

Administrative intelligence: Reducing the burden of paperwork


While AI advancements hold great promise, their success depends on seamless integration into clinical workflows. A major pain point for clinicians is administrative burden, which AI can help alleviate. In Luxembourg, digital transformation efforts are underway, beginning with the Dossier de Soins Partagé (DSP), which allows patients to access blood test results and medical imaging.

However, achieving full interoperability between hospitals and healthcare professionals remains a hurdle. Converting medical records and images into secure, analyzable, and electronically transmissible formats is crucial to unlock the benefits AI can bring to healthcare.


Step 4: Optimized hospital workflow and AI-powered scheduling

Beyond administrative support, AI is also transforming hospital operations by optimizing everything from bed allocation to surgical scheduling.

In Anouk’s case, her cardiac procedure is scheduled thanks to AI-driven hospital scheduling systems that predict discharge times, optimize staffing levels and account for factors like patient no-show probabilities. As a result, Anouk’s procedure takes place without delay, ensuring she receives the care she needs in a timely manner.

Many healthcare systems are beginning to harness AI to improve efficiency. For instance, Singapore’s healthcare system uses AI to manage patient flow, optimize hospital resources, and reduce waiting times. By enhancing operational efficiency, AI allows clinicians to focus more on patient care rather than administrative tasks.


Step 5: Post-treatment monitoring and preventative care

AI’s role doesn’t end after treatment; it extends to continuous monitoring and preventative care.

After her procedure, Anouk is equipped with an AI-powered remote monitoring system that tracks her vital signs, heart rate, activity levels, and oxygen saturation, sending real-time data to her healthcare team. AI analyzes this data for any early warning signs of complications, notifying her doctor if intervention is required. Additionally, an AI chatbot checks in with Anouk daily, offering personalized advice on diet, exercise, and medication to ensure she stays on track with her recovery.

Finland and the Netherlands are already implementing AI-powered remote monitoring systems, allowing patients to manage chronic conditions more effectively and reducing hospital readmissions. This model of continuous care is a critical step toward ensuring better long-term health outcomes. 

AI as an adjunct in patient-centered care


Anouk’s journey illustrates how AI can enhance every stage of a patient’s healthcare process—from early detection and diagnosis to treatment, hospital efficiency, and long-term monitoring. While AI holds immense promise, it must be implemented thoughtfully. The real power of AI lies not in replacing clinicians but in supporting them. AI empowers doctors to make faster, more accurate decisions and enhances patient care.

As AI continues to evolve, healthcare organizations must prioritize digital transformation and AI integration. To fully realize the benefits of AI, healthcare systems need to ensure seamless interoperability between systems, safeguard patient data, and promote ongoing education for both healthcare professionals and the public.

AI enhances patient care by supporting clinicians, allowing them to focus on patient’s needs. When properly used it improves decision-making, reduces administrative burden and enhances personalized care.

With careful integration, AI can streamline clinical workflows and ultimately revolutionize healthcare for the better. We just need to be prepared put the correct foundations for digitalization in from the start of this transformation for a long-term gain.

Medical centres compete to achieve ‘smart hospital’ status

Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again by Dr Eric Topol, 2019

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