Skip to main content

Agentic AI meets banking: What happens when intelligent automation takes center stage

Agentic AI is becoming a tipping point in banking, not just for automation, but for entirely new workflows, decision-making architectures, and risk models.

Imagine AI agents that don’t just support tasks but drive them. Yes, AI agents that review legal contracts at scale, reimagine KYC processes to improve speed and compliance, and proactively detect fraud or optimize treasury management. These capabilities don’t just reduce costs, they free up talent to focus on higher-value activities and enhance the customer experience.

Amid rising regulatory expectations and accelerating pressure to innovate, now is the time for banking leaders to act.

Deloitte Insights explores how leading financial institutions are experimenting with agentic AI—where they are already seeing measurable impact—and what challenges remain in fields like regulatory scrutiny, data privacy and legacy system.

When it comes to turning this emerging technology into a competitive advantage, the findings highlight three clear paths forward:

  • Augmenting existing systems
  • Designing fully agentic processes
  • Establishing a practical framework

Read the full article below to uncover the opportunities, risks, and strategic decisions required to leverage agentic AI with confidence.

Deloitte Insights

Read the full article

Get in touch

Cédric Jadoul

Cédric Jadoul

Deloitte - Luxembourg
Cédric joined Deloitte in 2025, and currently serves as Partner in the Intelligent Automation practice, supporting clients across multiple sectors in Luxembourg. He has extensive experience in automation, AI, and digital transformation – especially in the financial services and public sectors. He has led programs not only in Luxembourg, but also across the Benelux region. Cédric specializes in Intelligent Automation and Agentic AI, with in-depth expertise in use cases such as process orchestration, cognitive document management, eSignature & eWallet, augmented decision-making, and customer experience transformation. He is recognized for his leadership in digital transformation and Intelligent Automation. With over two decades of experience, Cédric has successfully scaled digital businesses, managed P&L responsibilities, and driven strategic growth across multiple markets. Cédric holds a Cédric holds a Master’s degree from the Facultés Universitaires Notre-Dame de la Paix in Namur. He is fluent in French, English and Dutch.
View Profile
Abderrahmane Saber

Abderrahmane Saber

Deloitte - Luxembourg
Abderrahmane joined Deloitte in 2018, and currently serves as Partner in Strategy, Business Design and Operations for the Banking sector. Abderrahmane has extensive experience in large scale transformation programs – especially in the Banking industry. He has delivered programs not only in Luxembourg but also Germany and Switzerland. Abderrahmane specializes in Core Operations Transformation, and has in-depth expertise in process design and reengineering. He heads the banking transformation practice. Abderrahmane holds an engineering degree in Computer Science and Electrical Engineering from Technische Universität Darmstadt and a MBA from University of Wales. He is fluent in English, German, French and Arabic.
View Profile

Did you find this useful?

Yes
No

Thanks for your feedback

Your feedback is important to us

To tell us what you think, please update your settings to accept analytics and performance cookies.

Need help updating cookies?

Recommendations

Bankview: Banking benchmarking and competitive analysis

To help you, we started our research. Over the last five years, we collected and analyzed data from the financial data of  banks in Luxembourg and made Bankview, a tool to help us, help you see where you stand.
Service

Verification of payee (VoP): Ensuring compliance and seamless integration in PSP payment ecosystems

European payment service providers (PSPs) will need to implement verification of payee (VoP) services in the coming months, as mandated by the Instant Payments Regulation (IPR) for instant payments.