Telco’s data revolution: Turning petabytes into a competitive edge
From complexity to clarity. From downtime to real-time. From cost drains to million-dollar savings.
This is the story of how we helped a leading European telecom giant supercharge its data operations, modernise its analytics backbone and unlock petabytes of data for strategic advantage.
The challenge: A platform under pressure
The telecom leader’s advanced analytics platform was the nerve centre for multiple critical functions:
- Finance teams relied on it for accurate reporting.
- Marketing used it to craft targeted campaigns.
- Customer service tapped into it to solve subscriber connectivity issues.
But behind the scenes, cracks were showing:
- Modules built on multiple data and AI technologies often collided, causing frequent downtimes and sluggish pipelines.
- Restoring broken pipelines was slow, with no real-time monitoring to alert teams before delays hit the business.
- Their cloud hosting was under-optimised, driving up costs and complicating security and compliance for confidential data.
In short, the system was fragile, costly and holding the business back.
Our role: Driving DataOps at scale
Stepping in as the client’s trusted Operate Services Provider, we brought deep expertise in data platforms, application performance and cloud optimisation to reimagine their operations from the ground up.
We focused on three pillars:
- Resilience: Keep data pipelines running flawlessly.
- Performance: Optimise every process for speed and efficiency.
- Cost discipline: Deliver top-tier performance without overspending.
The transformation: From firefighting to future-proofing
Always-on reliability
- Managed 2,500+ data pipelines with 24/7 monitoring and support.
- Implemented real-time tracking and proactive alerts, preventing critical incidents altogether over three years.
- Maintained high availability of 1+ petabytes of data, ensuring business continuity.
Smarter, faster pipelines
- Redefined pipeline designs to cut failures and speed up processing.
- Reduced manual interventions by 30% through automation and intelligent alerting.
- Built self-service tools and robust documentation, enabling teams to solve recurring problems independently.
Cloud cost mastery
- Analysed usage patterns, recommended optimal configurations and eliminated redundancies.
- Achieved $1.4M in cost savings over 24 months, without compromising performance.
- Migrated workloads from on-premises to cloud, optimising credit consumption and embedding best practices in the developer community.
The payoff: A data-driven competitive edge
The impact was measurable, tangible and transformative:
- Timely insights: Real-time daily and monthly analytics that drove better financial decisions and richer customer experiences.
- Cost optimisation: Over $1.4 million saved in just two years, striking the perfect balance between cost and capability.
- Agility to innovate: Faster delivery of data products, improved platform performance across use cases and lower total operating costs.
- Long-term value: Enhanced security, continuous improvement and readiness for AI-enabled transformation.
The bottom line
By engineering a resilient, high-performance, and cost-optimised data ecosystem, we gave the telco the tools to anticipate market changes, respond faster, and stay ahead in a fiercely competitive industry.
Petabytes of data now power smarter decisions, leaner operations and stronger customer connections, turning what was once a technical challenge into a strategic advantage.
