Beyond transactions: How data became the currency of trust
Introduction
A global payments leader with 400 million+ active users across 200+ markets found itself at crossroads. The surge in digital adoption drove unprecedented transaction volumes, but its outdated legacy platforms struggled to keep pace. Job completion times dragged, SLA breaches mounted, and inefficient resource allocation throttled scalability, eroding customer trust and putting growth at risk.
The legacy drag
The client’s reliance on ageing systems to manage financial data was more than a bottleneck, it was a chain reaction of setbacks:
- Delayed launches of new product integrations (NPIs)
- Ballooning Total Cost of Ownership (TCO) from operational overhead
- Soaring infrastructure maintenance costs
- Idle compute resources in off-peak hours
- Persistent storage headaches
For a brand built on trust, compliance and innovation, the stakes were highest during peak seasons, where downtime, hardware risks and performance lags directly translated into lost revenue and customer churn.
Turning point: Cloud-powered reinvention
The company partnered with Deloitte to execute a bold shift, migrating from on-premises systems to Cloud Platform . The move wasn’t just about modernising IT; it was about building a resilient foundation for scale, agility and growth. With cloud-native muscle, the client unlocked:
- Enhanced system performance and resilience
- Elastic scalability to handle holiday surges
- Simplified upgrades and robust disaster recovery
- Lower infrastructure costs and reduced admin overhead
- On time market and behavioural analytics reports
The payoff: data as a growth engine
Migration wasn’t the finish line, it was the launchpad. By harnessing real-time insights and high-quality data pipelines, the company can now predict churn, personalise experiences and fuel customer lifetime value.
Key wins
- 75–80% cost reduction in infrastructure and licensing over 3 years
- 15% revenue boost through lower churn and smarter retention strategies
- Near real-time reporting (from hours to minutes) for faster decisions, accelerating time-to-market.
- 100% reporting accuracy, strengthening compliance confidence
The road ahead
Today, the payments leader runs on a platform built not just to manage traffic, but to anticipate it. With AI-ready data pipelines, the organisation is poised for advanced fraud detection, predictive analytics and hyper-personalised customer experiences.
The transformation has redefined its culture, faster prototyping, sharper execution and relentless innovation, propelling the company from legacy limitations to digital leadership.
