Problem

• The client needed to identify optimal cultural practices across global and local organisations in various industries and assess their impact on both financial and non-financial metrics.
  

Approach

• Deloitte analyzed cultural scenarios across industries and geographies, examined top players' approaches, and identified key themes. Deloitte also conducted a correlation analysis of cultural scores across organisations, linking them with financial and non-financial metrics to pinpoint specific cultural enablers that could significantly impact various outcomes. Based on these insights, Deloitte provided tailored recommendations.
  

Outcome

• Deloitte identified cultural enablers that influence both financial and non-financial outcomes, helping the client implement improvements for short- and long-term success.
  

Problem

• The client aimed to enhance their Customer Experience and believed that culture was key to driving these transformations. They felt ahead of their peers in fostering a consumer-centric culture.
  

Approach

• Deloitte provided insights into customer-centric culture within the client organisation and compared it to top competitors. Deloitte also analyzed the client's cultural landscape, highlighting key themes, strengths, and areas of focus, and conducted a competitor benchmarking analysis against selected peers.
  

Outcome

• Deloitte delivered a ranking of the client versus peers on overall organisational culture and identified customer-centric practices from top competitors that the client could adopt.

Problem

• The client faced cultural challenges that hindered organisational effectiveness and employee engagement. They needed Deloitte to identify cultural factors requiring attention through internal and external assessments.
  

Approach

• Deloitte analyzed the client's internal survey data across 23 cultural characteristics, identifying areas of concern by comparing score trends over four years. Additionally, an external study compared the client’s cultural characteristics with competitors, highlighting pillars where the client lagged and needed improvement.
  

Outcome

• Deloitte identified 8 cultural characteristics with a declining trend internally and 2 with lower net sentiment scores compared to competitors. The external review provided actionable insights for improving these cultural pillars.