SmartX offers a subscription-based model, where infrastructure service providers can access the platform as a service, paying for usage rather than owning the software outright. Deloitte acts as a neutral collaborator, offering SmartX as a service to enable transformation in service delivery methods, thereby aligning with the concept of "product as a service."

SmartX facilitates proactive maintenance and repair services for infrastructure providers using real-time data from connected devices. The platform identifies equipment breakdown scenarios, generates alerts, and provides resolutions to minimise downtime and facilitate efficient repair processes.

SmartX utilises predictive analytics to forecast spare parts requirements based on equipment usage patterns and maintenance needs. Infrastructure providers can access insights from SmartX to proactively manage spare parts inventory and optimise supply chain management, aligning with the concept of "spare parts as a service."

SmartX offers support for both connected and non-connected devices through its platform. For devices that are not initially connected, SmartX provides solutions to retrofit them with connectivity features, effectively transforming them into smart devices as a service.

SmartX uses data-driven insights to offer new services and revenue streams for infrastructure service providers. The platform aggregates, analyses, and monetises data from various sources, providing invaluable insights and intelligence to customers as a service offering.