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The new normal with intelligent automation

“A Gartner, Inc. survey of 317 CFOs and finance leaders on 30 March 2020 revealed that 74 percent will move at least 5 percent of their previously on-site work force to permanently remote positions post-COVID-19. Moreover, 20 percent of respondents indicated they have deferred on-premise technology spend, with an additional 12 percent planning to do so.”

Unpacking the impacts of the COVID-19 crisis -An acceleration to the new normal

Whilst virtualised operations may be, for now, a health mandated necessity, they will become an employee and customer mandated way of working far beyond the life of the crisis. Many organisations are facing challenges in their ability to maintain business-as-usual service levels, and will need to get this right not only to survive in the short term, but to thrive in the long term.

 

The phases of a crisis – Automation plays a key role

More so than ever, automation is a key pillar to business continuity, resilience, and growth

Deloitte’s Automation Delivery Playbook -Automation lifecycle

We have developed a codified and efficient automation lifecycle enabled by our virtual automation delivery playbook

India Market Insights

  • 9 Indian banks have been recognized as ‘Digital Champions’ out of 40 banks being awarded the title globally
  • India’s DBM Index has grown from 43% to 59%, witnessing a 16-percentage point (pp) increase
  • Indian digital champions have outperformed global digital champions across most journey steps, with India’s overall DBM Index of 59% exceeding the global average DBM Index by 20 percentage points (pp)
     

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