Advancing sustainable financial inclusion
Role of banks and financial institutions
About this report
As India steps into a new chapter of economic growth, the focus is on building an affluent and equitable society—one where opportunity, access, and prosperity are shared by all. At the heart of this vision is achieving long-term financial inclusion, a key driver in reducing poverty and advancing the nation’s overall development.
India’s progress in financial inclusion is driving meaningful change across the economy. Groundbreaking initiatives are expanding access, creating opportunities, and transforming the lives of millions. This report highlights the considerable progress and initiatives in financial inclusion and underlines their profound impact on India’s economic landscape.
India Market Insights
- 9 Indian banks have been recognized as ‘Digital Champions’ out of 40 banks being awarded the title globally
- India’s DBM Index has grown from 43% to 59%, witnessing a 16-percentage point (pp) increase
- Indian digital champions have outperformed global digital champions across most journey steps, with India’s overall DBM Index of 59% exceeding the global average DBM Index by 20 percentage points (pp)
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Himanish Chaudhuri
Partner and Financial Services Industry Leader, Deloitte India
Pooja Bharwani
Executive Director, Strategy, Risk and Transactions – Corporate Finance, Deloitte South Asia