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Internet Regulation Services

Navigating a new digital landscape of risk and opportunity

As a leading provider of Internet Regulation services, Deloitte provides a multi-disciplinary team of risk, compliance, economic and legal specialists to support you and your partners across the regulatory lifecycle.

Deloitte Internet Regulation Services

The explosive global growth in digital communication and commerce during the last quarter of a century has fundamentally and permanently changed the way the world works, learns, plays and thinks. The Internet has created enormous societal, individual and corporate value – but until recently it has outpaced policymakers' ability to create effective and consistent regulatory frameworks to govern the various challenges that exist online. New waves of regulation are coming from governments around the world which will require a profound and thoughtful response from Internet Companies and the opportunity to drive towards compliance as a competitive advantage.

Here’s a breakdown of what Deloitte’s Internet Regulation team delivers

Deloitte’s Internet Regulation FAQs

Policymakers understand that alongside the profound societal, individual and corporate benefits of the online revolution, there is also the potential for the Internet to be exploited by bad actors. For example, at a national level, we see political interference, misinformation and the enabling of terrorism and at a personal level, the misuse of data, cyber-harassment and the associated impact on mental health.

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A formal definition for 'Internet Regulation' doesn’t yet exist. However, one way to view it is the response taken by policymakers to put in place appropriate safeguards for the Internet. Safeguards such that the Internet can continue to be used for its positive uses whilst reducing the inherent and systematic risks that have become the by-product of a global connected network. These safeguards fall into 12 Key Topic Areas.

"In the last 40 years there has been an explosion of digital communications enabled by the Internet. From bulletin boards and blogs, to social networks, to video streaming apps and endless comment threads, we all use the internet to work, learn, plan and live many other parts of our lives."

"But as the world has become connected, we're facing the same challenges we see in the real world - with harmful and antisocial behaviour, political misinformation and crime - but now unconstrained by national borders and able to spread instantly and affect many more people. Naturally, policymakers are looking to ensure that the Internet is a safe and open space for everyone."

Nick Seeber, Global Internet Regulation Lead, Deloitte Partner

Whilst the 'Big Tech' organisations of Google, Amazon, Facebook, Apple and Microsoft are the primary intended targets of much of the new wave of regulation, there are many more digital native companies that will also be implicated. A useful way to view this is to consider the different Internet /digital archetypes that exist and consider if your organisation falls into any of the below categories.

Over the last few years, some landmark Internet regulations, primarily in Europe, have become household names (e.g. the EU General Data Protection Regulation and the upcoming EU Digital Services and Digital Markets Acts). However, there are in fact a huge number of Internet regulations globally that touch upon one or more of the topics listed above with varying levels of requirements, clarity and alignment.

However, when you look into the detail of these regulations it is becoming clear that that jurisdictions and regulations across the Globe are converging on the key principles of trust, safety and competition across all regulatory topics. Organisations would be well placed focussing on a proactive and holistic approach to these concepts, rather than addressing the individual regulations in a siloed and one-off exercise.

Failing to respond to this regulatory shift could have enormous strategic, financial, reputational, legal and operational impacts on Internet Companies as well as other companies that may fall under their scope.

Many of the organisations that will be impacted by these regulations have typically focused on growth: products, users and usage, content, channel partnerships and enabling IP and talent. But in a more highly regulated environment, the challenges of governance, compliance, accountability and trust will need to be more prominent.

There are however many benefits to complying with these regulations ranging from increased trust from customers, the ability to scale at speed safely and simplifying compliance so that more time can be spent on innovation and growth.

We believe that a once-in-an-era opportunity for competitive advantage presents itself for those organisations who can use their innovation skills to meet these compliance challenges.

"Ireland, as far back as the 1950s when IBM and Ericsson set up offices here and since the arrival of the Google European headquarters in the early 2000s, has long been one of Europe’s leading and rapidly growing digital hubs, with many European HQs finding their home here, as well as start-ups finding their feet here. Increased digitalisation, new technologies (AI, robotics) and a growing data eco-system is bringing even more opportunities, new products, services and business models."

"Naturally, this brings the need for Regulation to protect society and those most vulnerable in our society and, in order to regulate, we need a Regulator. Ireland is no stranger to this either, with the Data Protection Commission here having a key role and have now seen the establishment of a new media commission taking a lead role on enforcement of this regulatory wave. This wave should not be seen to stifle or impede innovation, however. It should be viewed as an enhancer and enabler to build societal and individual trust."

Nicola Flannery, Internet Regulation Lead, Deloitte Ireland

Deloitte helps companies to respond to Internet Regulation at a global level and deliver holistic risk-aligned and tech-enabled compliance.

In order to navigate the complexity and breadth of topics covered through internet regulation, we have assembled a multi-disciplinary practice spanning SMEs across all relevant skillsets and member firms. Our team of experts brings together legal and regulatory expertise, technological innovations, and comprehensive solutions to help you understand the complex domain of Internet Regulation.

Deloitte’s Internet Regulation approach

Deloitte’s multi-disciplinary teams combine risk and compliance specialists, lawyers, internal and external auditors, economic advisors and business transformation specialists who have extensive experience providing Internet Regulation services to Internet platform companies, working globally together on cross-border engagements. The strength of our multi-disciplinary model lies in the following:

  • Geographies: With  a presence in 150 countries and territories around the world that enables it to bring in regulatory specialists across jurisdictions who can advise on the evolving regulatory waves affecting Internet companies. Deloitte brings deep regulatory knowledge at scale aligned with clients’ global footprints.
  • Industries: Deloitte brings dedicated technology, media and telecommunications and consumer industry specialists to the table who have worked with Internet companies for decades, along with leaders from other industries as more and more organisations become Internet companies. Deloitte brings in industry leaders to provide the knowledge needed to mobilise regulatory responses that are the right fit and can scale to fit for the future.
  • Disciplines: Deloitte has specialists in law, regulation, risk, compliance programmes, investigations, assurance, culture and training, ethics, technology, business transformation, data, audit and many more. Bringing an integrated team of specialists to every engagement based on needs to enable clients to have insights from every angle.

Managing an integrated compliance model across multiple regulations and jurisdictions is now too complex an activity to rely on spreadsheets and other locally held files. Technology is required to support a consistent approach to compliance across the organisation; enforce roles, responsibility and accountability; and increase the ability to audit and provide assurance over regulatory compliance.

Example technology solutions that support regulatory compliance include:

  • Regulatory scanning/ingestion - tools designed to identify current and future regulations and break them down into key obligations. Sophisticated versions of these tools include artificial intelligence to identify and analyse changes in regulatory texts and guidance.
  • Governance, risk and compliance - tools designed to support the end-to-end compliance process, including linking regulatory measures, strategic risks, policies and operational processes (including process flows) and action tracking.
  • Monitoring - tools designed to support compliance with specific measures, such as artificial intelligence tools to support ongoing content moderation.

Our global multi-disciplinary model comprises premium advisory, operating model transformation and delivery, large scale Operate offerings and ongoing assurance.

The whole array of our bespoke offerings is based on - and adapted to clients’ needs, including strategy, planning, implementation, technology enablement, risk management, testing and remediation.

While the immediate regulatory focus is on the Technology, Media and Telecommunications and Consumer sectors, almost all industries and sectors are affected because today, every company is an Internet company. This includes:

  • Government & Public Services
  • Financial Services
  • Energy, Resources & Industrials
  • Life Sciences & Healthcare

Why Deloitte

Deloitte helps companies respond to Internet Regulation at a global level and deliver holistic risk-aligned and tech-enabled compliance. Deloitte’s Internet Regulation services, led by our Risk Advisory business, bring together the skillset for each of Deloitte’s services and span a broad range of business-critical services that can help clients achieve and maintain compliance across the entire regulation lifecycle. We help organisations achieve results that enhance not only their regulatory stances but also their overall value:

  • Future-ready protection against business change in a time of uncertainty
  • Regulatory compliance through reporting
  • Business resilience and certainty in partnership with Deloitte’s multi-disciplinary team of risk, compliance, economic and legal specialists

In order to navigate the complexity and breadth of topics covered through internet regulation, we have assembled a multi-disciplinary practice spanning SMEs across all relevant skill sets and member firms. Our team of experts brings together legal and regulatory expertise, technological innovations, and comprehensive solutions to help you understand the complex domain of Internet Regulation.

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