Our public sector client collects and analyses information about the entities and citizens of Ireland. They needed an EU and preferably Irish based partner to help them achieve and manage their vision of a scaleable, cost efficient, secure and reliable digital survey solution that fully complied with their digital sovereignty requirements.
Our solution was developed in collaboration with the client through an adoption process of POC, Pilot, Production and Reinvention. The solution is built on the capabilities of AWS to host the technical services paired with our Next Generation Digital Cloud Managed services. It enables the client to author, publish and operate surveys integrated with their existing survey respondent identification capabilities and transform the information captured to deliver it to their on premise analytics systems.
We applied our Deloitte Solution Development Methods & Best Practices methodology, Quality and Risk Management framework and the AWS Well Architected framework to ensure digital sovereignty by design. As part of our evaluation of the project environment, requirements validation, architecture and solution design project steps we ensured clear definition of the functional and nonfunctional requirements, regulatory or client information security policy constraints and a clear governance process for the acceptance of the designs and solutions. Information security, data privacy and compliance are always a primary concern we address at the outset of a project but were of particular concern to our client given the nature of the information they process. Our solution built on AWS capabilities to ensure data sovereignty, compliance with the clients cloud specific data retention rules for the cloud, providing a clear auditable trail of data locality and access, encrypting data at rest and in transit using centrally managed keys, with the resilience and scale to continue cloud operations independently of the on premise platform if necessary.
With a clear view of the requirements and conceptual solution we selected the appropriate AWS services, technology stack and operating model that would allow our client to meet their goals and achieve compliance. To ensure full transparency of the solution compliance we collaborated with the client using AWS Artefact, Cloudtrail , Config and Guarduty, enforcing an appropriate AWS region and availability zones with a preference for AWS managed services for resilience and scale, and AWS IAM, KMS and security best practices to ensure the confidentiality and integrity of the information whilst it is processed in the cloud. We adopted a loosely coupled architecture building on and extending the client’s selected open source product to meet the functional requirements and enabling a resilient integration with the on premise components. We provide our client with a full Next Generation Digital managed service responsible for the development and management of the application and the AWS hosting platform. Applying our continuous improvement process we regularly review the solution for opportunities to enhance the security, compliance, performance and cost effectiveness of the solution as well as working with the client to extend the functionality to meet new business requirements.
The solution pairs the benefits of AWS hosting with our locally delivered and compliant Digital Cloud managed services to enable the Client to take advantage of cloud scale, resilience and elasticity to develop and run surveys, visualise and analyse survey operational data and ingest the captured survey responses to their on premise analytics solution while transparently maintaining the clients digital sovereignty over its data and technology.
Throughout our partnership Deloitte has revolutionised the way that the Client captures data and set the foundation for increased digitisation of its data capture channels in a secure compliant solution.