HR transformation

The rapid pace of technological, economic, and social change is compelling companies to place their workforce at the center of their business strategies, addressing rising expectations. Rather than focusing narrowly on employee engagement and culture, today’s leading organizations adopt a holistic approach, emphasizing the entirety of the workforce experience in an integrated manner.

These initiatives have a significant impact on a company’s financial performance. Research demonstrates a clear positive correlation between workforce experience, customer experience, and business outcomes: companies that provide a strong workforce experience outperform competitors that devote less attention to this area.

Deloitte’s HR Advisory team supports the development of tailored HR strategies grounded in workforce experience. These strategies create value for employees, enhance engagement, are operationally viable, and deliver financial returns.

How We Can Help:

• Developing HR Strategies
• Designing Workforce Experience Strategies
• Enhancing Workforce Engagement
• Shaping Workforce Journeys
• Restructuring and Redefining Ways of Working
• Establishing ‘New Normal’ Work Frameworks

Historically, organizations viewed HR as a supporting function with limited scope beyond employee services. However, contemporary experience reveals that HR plays a critical role in broader organizational digital transformation. With the rise of new digital platforms and applications, leaders now have unprecedented opportunities to reimagine workforce experiences by redefining processes, tools, systems, and ultimately, the entire HR operation.

How We Can Help:

• Digital HR Strategy Development: We assist in crafting a clear vision, strategy, and roadmap for digital HR transformation. This includes assessing current HR processes and the HR IT landscape, followed by identifying the most suitable software solutions based on the analysis.
• Digital HR Diagnostics: A common challenge faced by leaders is articulating how to develop and digitize the HR function effectively. To address this, we have developed our Digital HR Diagnostic methodology, which provides a comprehensive overview of areas for improvement in digital HR within just a few weeks.

Over the past 20 years, the HR function has undergone significant transformation. Evolving from a controlling and administrative role to a supportive and service-oriented one, HR today can take a leadership role in addressing workforce efficiency at the executive level.

As business models evolve, HR must adapt to enhance organizational agility, support adaptability, and navigate digital transformations and labor market turbulence. Developing a scalable HR operating model enables organizations to respond flexibly to ever-changing environments and demands while ensuring operational efficiency.

Our approach outlines fundamental HR operating model archetypes that serve as a foundation for designing client-specific HR models aligned with strategic objectives. Through intensive workshops based on these models, we co-create tailored HR operating models, ensuring practical, efficient operations that leverage digital opportunities.

How We Can Help:

• Diagnosing the Current Operating Model: Understanding strategic workforce challenges, evaluating the existing model, identifying missing functions, and analyzing archetype components.
• Defining the Future Operating Model: Addressing organizational design questions, creating a client-specific model, future service catalog, and role and task assignments.
• Establishing Detailed Organizational Structures: Defining organizational charts, roles, tasks, and sizing parameters.
• Updating Job Descriptions: Developing implementation plans and updating job roles.
• Workforce Analysis and Process Reviews: Conducting time studies, analyzing key processes, and identifying areas for improvement.
• Defining Future Processes and Development Opportunities: Scheduling digital HR solutions and improvement initiatives.
• Creating Detailed Process Maps: Outlining efficiency-enhancing steps and implementation plans.