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ITIL® 4 Foundation
Monday, 17 March 2025 10:30 a.m. EET

In-person - Seminar

17 - 20 Mar. 2025

10:30 a.m. EET

ITIL® 4 Foundation

By Deloitte Academy in cooperation with PeopleCert

Instructor: Vivi Chatzakou, Manager, IT

ITIL® 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL® 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL®  4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

 

ITIL® 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.

ITIL® 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

20 hours

Agenda

Introduction to ITIL® 4 Foundation

The key concepts of service management

How the ITIL guiding principles can be used to guide an organization in all circumstances

4 dimensions of service management

The service value system (SVS), its purpose and components

The service value chain (SVC), its activities and how they interconnect

The purpose and key terms of 15 ITIL practices and details for 7 of those practices

2 mock exams in classroom and discussion about all questions that may arise

1050€/person

The price includes: 

  • Classroom training in our premises (Maroussi, Athens) during working hours. 
  • Digital Core Guidance (eBook).
  • Learner Kit from PeopleCert's Official Training Materials.
  • Voucher for online exam through Peoplecert’s online proctoring system.

For companies that will have two or more participations there will be a 10% discount.

Greek

For any questions please contact deloitte_academy@deloitte.gr

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

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