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Sales & Service

Transform customer interactions into lasting relationships and profitable growth.

We can help you to apply human experience insights creatively to design, build and operate platforms and solutions that deliver personalised marketing, sales and service experiences. 

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Smart sales solutions that turn every customer interaction into an opportunity

Every customer interaction counts. Today, successful brands deliver personalised experiences that are relevant, efficient and intuitive—that is why they resonate across multiple channels.   

We can help you to use human experience insights to build platforms and solutions that will create memorable experiences across the entire customer journey, from marketing and sales to service and operations. you can bank on our experience to reinforce and elevate your own Capabilities and generate new growth while earning and deeper customer loyalty.  

 

Our thinking

A new era of contact centre transformation

New Research reveals how innovative tools are improving service outcomes

Transforming field service with Apple and Salesforce

A new era of spatial computing with Apple Vision Pro

Revenue growth management strategy

Building Industry advantage and reinforcing competitive differentiation

Generative AI in customer service

How GenAI is transforming digital experience management
Explore our thinking

Explore additional resources

Beyond marketing: Experience reimagined

In the new world of marketing—personalised, contextualised and dynamic—CMO are partnering with their technology organisations to bring control of the human experience back in house, with a fresh arsenal of experience-focused marketing tools.

Millennials and beyond

Does a focus on Millennial potentially masks the importance of other generations? Read what the Research tells us.

Salesforce

With practitioners in more than 36 countries, Deloitte brings deep Industry insight and proven customer Solutions experience to help you reimagine how you connect and engage with customers.

Digital Customer:

Making every connection matter

    

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Join us

Deciding the Careers for you is more than simply “landing the job.” It is finding a Place where you know you make a difference each day, where you can be your most authentic self. It is choosing your impact.

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Bringing beautifully crafted digital experiences to life

Explore how Deloitte Digital connects people, ideas and technology to transform business 

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Get in touch

Yohan Gaumont

Sales & Service Leader | Deloitte Global
514-393-5482

Let's connect

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