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Deloitte named a worldwide leader for Application Management Services on the Cloud by IDC MarketScape

News Release

NEW YORK, NY, USA, 16 December 2020—Deloitte has been named a worldwide leader for the IDC MarketScape: Worldwide Application Management (AM) Services on the Cloud 2020 Vendor Assessment. (doc#US46924517, November 2020)Deloitte is recognised as a leader based on its capabilities and strategies.

“Deloitte's AM services on the cloud offering provides the full life cycle of services including advisory, implementation, and operations to deliver, maintain, and enhance client technologies across a wide range of industries worldwide,” notes Peter Marston, Research Director, Worldwide Intelligent Application Services at IDC, and author of the report. “Deloitte’s services are scalable and flexible and include specialty and technology-centric offerings structured by subscription, outcome/output, or labour resources used across all cloud types.”

IDC defines cloud-native Application Management services as, “aimed at supporting buyer organisation needs for managing applications on modern infrastructure that includes public and private clouds.”

Vendors were evaluated based on several criteria: revenue; multifunctional and end-to-end services capability across AM services on the cloud disciplines; full portfolio of AM service capability; worldwide delivery capabilities in the Americas, EMEA, and APAC; and request for information (RFI) questionnaire completion.

“We’re proud to be named by the IDC MarketScape as a leader in the cloud-native Application Management services category,” said Ayan Chatterjee, Emerging Businesses and Operate Services Leader, Deloitte Consulting LLP. “At Deloitte, we’re committed to helping clients reimagine, implement and sustain their futures through cutting-edge cloud technologies, industry ecosystems, alliance relationships, and modern delivery models.”

On the vendor landscape IDC notes, “The cloud has become a predominant hosting environment choice for organisations… the vast set of organisations that offer AM services on the cloud can create challenges for buyer organisations looking to select the right partner.”

“In this fast-moving business environment, organisations can feel like they’re playing catch-up to keep up with technology demands. Our customised approach to AM on the Cloud and our breadth of capabilities gives our clients the ability to unlock creative ways to generate value and new opportunities to reimagine their business” says Rich Tragon, Global Operate Leader, Deloitte Consulting LLP.

“As we look to the future, Deloitte will continue to tap into its breadth of capabilities across a global footprint to serve clients worldwide,” adds John Ciaramella, Global Application Management Services Leader, Deloitte Consulting LLP. “As businesses face new challenges in years to come, we will remain innovative in our approach and continue to invest in the latest developments to propel a technology-centric approach that drives business outcomes.”

Additional Findings

  • “Deloitte utilises technical capabilities and alliance relationships to deliver optimal cloud solutions to its clients regardless of the type of cloud (i.e., public, private, or hybrid cloud).”
  • “[Deloitte] brings a strategy-centric approach coupled with deep technical skills to apply analytics, artificial intelligence (AI), and robotic process automation (RPA) to drive business outcomes.”
  • “Client interviews revealed that Deloitte's key strengths centred on its mix of technology and business capabilities, level of partnership, and cultural fit… Deloitte's mantra of continuous innovation was a characteristic clients also valued and something that clients remarked as differentiating for the provider.”
  • “The five key differentiators for Deloitte's AM services on the cloud offerings centre on multidisciplinary services across advisory, strategy, technology, risk and tax; a global footprint capable of delivering across industry around the world; a business-led, outcome-focussed approach focussed on delivering client outcomes; and robust innovation and delivery methodology capabilities spanning automation, AI, RPA and DevOps with continual investments in the latest developments to enable proactive intelligent application maintenance; and a full suite of capabilities spanning advise, implement and operate to deliver client outcomes.”

As used in this press release, “Deloitte” refers only to the Deloitte Touche Tohmatsu Limited member firms and their affiliates.

The insights provided are part of the IDC MarketScape Excerpt, which is an extraction from the original IDC MarketScape assessment. Per IDC policy, only the Vendor Summary Profile for the purchasing vendor will be included in a given IDC MarketScape Excerpt. To gain access to the profiles for all suppliers included in the assessment, contact IDC.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.


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Steve Dutton
Global Communications
Deloitte Global
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