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Deloitte at World Retail Congress 2025
Monday, 12 May 2025 8:00 a.m. CET

In-person - Event

Event language: English

12 - 14 May 2025

08:00 a.m. CET

Deloitte at World Retail Congress 2025

Deloitte will be at the World Retail Congress (WRC) 2025 as a 5 Star Sponsor and the Knowledge Partner for the “Customers Pillar". Join us at the event to gain valuable insights from retail’s most influential voices and connect with global leaders shaping the future of the industry.

About the 2025 World Retail Congress event: Retail's new growth drivers

The retail industry is evolving quickly, with success hinging on the ability to adapt to new technologies, Consumer habits and operational demands. Sustainable, practical and profitable growth is key.

In 2025, the World Retail Congress (WRC) returns to London to explore the new growth drivers that distinguish industry leaders. This programme, designed for senior retail leaders, will offer insights from resilient and dynamic businesses, opportunities to connect with global industry figures and strategies for driving smart growth in an ever-changing landscape.

Find out more about the 2025 World Retail Congress and Deloitte’s presence at the event here:

Visit the event website

Deloitte programming at the WRC25

Join us in London for executive keynotes and industry panel discussions on today's key retail topics. Our experts, including those from Deloitte, will provide insights on global forecasting and Data-driven experiences.

Description: Deloitte proudly sponsors this year’s WRC Store Tour programming. After the successful 2024 reinvention, which attracted over 220 delegates, these tours offer exclusive behind-the-scenes access to iconic shops. For WRC 2025, participants can choose from 8 flagship shops to visit on Monday, 12th May.

Date: 12 May 2025

Time: 1:00pm - 3:20pm UTC

Meeting point: Delegates will meet at the Park Lane Hilton for refreshments before the tours.

Tour details: Coaches will transport 30-40 delegates to landmark shops, with tours led by the retailer’s leadership team.

Engagement opportunity: Delegates can engage directly with CEOs and explore behind the scenes.

Confirmed shops: Primark, Selfridges, Tesco, Sports Direct, Liberty, John Lewis, Gymshark and Ikea. 

Event Title: Global forecasting

Date: 13 May 2025

Description: In today's ever-changing macro landscape, influenced by economic and environmental uncertainties, retailers face significant challenges in anticipating and responding to future developments. This panel brings together industry experts to explore the likely global outlook for the next 12 months and provide insights on how retailers can effectively prepare and adapt.

Speaker:  Dr. Ira Kalish, Deloitte Chief Global Economist

Event Title: Developing desire and loyalty with the best-in-class customer experience

Date: 14 May 2025

Time: 10.00 - 10:30 UTC

Moderator: Oliver Vernon-Harcourt, UK Retail and Consumer Products lead

Panelists: 

  • Nelson Sam, EMEA Strategy and Scale Leader, Salesforce

Introducing the Podcast series

Deloitte and the WRC are excited to present a Podcast series titled "Disrupt or Be Disrupted," dedicated to sharing insights and innovations driving the retail industry. This series dives deeper into the trends and insights highlighted in the Global Powers of Retail report. Industry leaders explore how they are embracing disruption and redefining traditional business models, providing a comprehensive understanding of the forces shaping the future of retail.

This is a six-episode series, where each episode features firsthand insights from leading retailers:

Deloitte moderator: Jen Lee, Partner, Vice-Chair SPC

Client speaker: Alicia Samuel, Senior Vice President, Information Technology, Holt Renfrew

Deloitte moderator: TBD

Client speaker: TBD

Deloitte moderator: TBD

Client speaker: Nelson Sam, EMEA Strategy and Scale Leader, Salesforce

Deloitte moderator: TBD

Client speaker: TBD

Deloitte moderator: TBD

Client speaker: TBD

Deloitte moderator: TBD

Client speaker: TBD

Explore our participation at the 2024 World Retail Congress

Meet our Leaders

Evan Sheehan

Deloitte - Global
Evan Sheehan is the Retail, Wholesale & Distribution leader for Deloitte Global. In this role, he is responsible for developing the global sector strategy and integrating businesses and go-to-market solutions across the Deloitte network.
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Katie Weir

Deloitte - Global
In addition, Katie has held a Deloitte US role as a consultant for nearly 20 years, in which she has led transformations for many of the world’s most iconic and prestigious consumer brands. Katie also serves as the operations leader for the Deloitte Global Consumer industry, setting the strategic and eminence agendas for the organization’s 10,000+ Consumer industry professionals worldwide. Katie is passionate about consumer psychology and regularly shares her perspectives on luxury and retail trends. She co-founded ConsumerSignals, a real-time, longitudinal exploration of spending intent in the largest 20 economies globally. Prior to Deloitte, Katie worked in finance at the Walt Disney Company. Katie earned her MBA from The Fuqua School of Business at Duke University and lives in North Carolina with her husband, Pete, and their three children. She is an active angel investor and mentor for leaders of women founded consumer product companies.
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Ida Palombella

Deloitte - Global
Ida began her career as an in-house lawyer for Valentino and has acquired an in-depth knowledge of the fashion and luxury sector, in which she has been working for over twenty years, placing herself at the top of the main legal directories as a fashion & luxury lawyer. Ida regularly collaborates with the National Chamber of Italian Fashion and is the scientific director of the course in Fashion Law of the National Chamber of Italian Fashion, Giuffré Editore and the Milan Bar Association. He is a frequent speaker in Italy and abroad on intellectual property law and legal issues related to the fashion and luxury sector. She graduated from La Sapienza University of Rome with a thesis in international law and has been a member of the Rome and Milan Bar Association since 2001.
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