RPA has the potential to transform today’s workplace as dramatically as the machines of the Industrial Revolution changed the factory floor.​
RPA is a way to automate repetitive and often rules-based processes. These transactional processes are typically located within a shared services centre or another transactional processing centre.​
Software, commonly known as a robot, is used to capture and interpret existing IT applications to enable transaction processing, data manipulation and communication across multiple IT systems. Multiple robots can be seen as a virtual workforce – a back-office processing centre, but without the human resources.​

What processes are suitable to deploy with RPA?​
RPA tools are best suited for processes with repeatable, predictable interactions with IT applications. These processes typically lack the scale or value to warrant automation via core systems transformation or when core systems transformation is not due to be implemented soon. RPA tools can improve the efficiency of these processes and the effectiveness of services without changing the underlining systems.​

The benefits of RPA solutions go beyond cost reduction and include:​

• Decreased cycle times and improved throughput​
• Flexibility and scalability​
• Improved accuracy​
• Improved employee morale – enables them to add more value​
• Allows time to innovate and focus on customer satisfaction​
• Detailed data capture​