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Cloud4M for Manufacturing

Kick start the next industrial revolution with a customer-centric approach.

Deloitte Cloud4M for Manufacturing, a pre-configured solution built on Salesforce, empowers your organisation to deliver meaningful, responsive customer engagement at every turn.

From the very first point of contact right through to aftermarket services, Cloud4M gives your organisation the tools to strengthen partnerships, enhance the customer experience and exceed the highest expectations.

The Contact-to-Cash  allows manufactures to expand their customer portfolio by focusing on providing the right tools to help win new deals and nurture customer loyalty.


● Increases the win-rate & reduces time spent on closing deals

● Provides accurate inventory planning through transparent demand metrics vs forecasted demand

● Automated visit reporting helps sales rep log information while on the go

● Advanced CPQ capabilities provide custom-tailored product & services offers

● Approval processes & cross-team collaboration reduce quotation turnaround time

The Manage Recurring Revenue  use case is built on top of  Salesforce Manufacturing Cloud  and allows manufactures to track and manage run-rate business with their channel partners and customers.


● Reduces the chance of ordering errors

● Provides B2B partners/customers a full self-service sales agreement management solution

● Access to the latest sales agreement information and terms

● Speeds up and simplifies the spare parts ordering process for complex industrial assets

● Generates payload information with clicks, not code

● Automatic retry mechanism & end-user status messages

The Grow Service Revenue  use case supports the end-to-end process, from lead generation to servicing assets in the field, shifting the focus from product to a customer and user centric approach.


● Bridges the gap between online/offline by creating digital twins of physical assets

● Offers 360 view of accounts, assets, and cases all in a single platform

● Integrated CTI & AR/VR apps empower service experts and field engineers to deliver a superior customer experience

● Increases aftermarket sales by providing a frictionless service journey

The Monitor Performance  use case is built to track and monitor KPI’s across sales, service and sustainability.


● Improves communication between sales & operations

● Monitors & reduces the carbon emission footprint

● Get actionable insights on sales and service in a single platform, from sales history to monitoring connected assets in the field

Learn more about Cloud4M

Accelerating transformation for manufacturers