The Contact-to-Cash  allows manufactures to expand their customer portfolio by focusing on providing the right tools to help win new deals and nurture customer loyalty.

Benefits:

● Increases the win-rate & reduces time spent on closing deals

● Provides accurate inventory planning through transparent demand metrics vs forecasted demand

● Automated visit reporting helps sales rep log information while on the go

● Advanced CPQ capabilities provide custom-tailored product & services offers

● Approval processes & cross-team collaboration reduce quotation turnaround time

The Manage Recurring Revenue  use case is built on top of  Salesforce Manufacturing Cloud  and allows manufactures to track and manage run-rate business with their channel partners and customers.

Benefits:

● Reduces the chance of ordering errors

● Provides B2B partners/customers a full self-service sales agreement management solution

● Access to the latest sales agreement information and terms

● Speeds up and simplifies the spare parts ordering process for complex industrial assets

● Generates payload information with clicks, not code

● Automatic retry mechanism & end-user status messages

The Grow Service Revenue  use case supports the end-to-end process, from lead generation to servicing assets in the field, shifting the focus from product to a customer and user centric approach.

Benefits:

● Bridges the gap between online/offline by creating digital twins of physical assets

● Offers 360 view of accounts, assets, and cases all in a single platform

● Integrated CTI & AR/VR apps empower service experts and field engineers to deliver a superior customer experience

● Increases aftermarket sales by providing a frictionless service journey

The Monitor Performance  use case is built to track and monitor KPI’s across sales, service and sustainability.

Benefits:

● Improves communication between sales & operations

● Monitors & reduces the carbon emission footprint

● Get actionable insights on sales and service in a single platform, from sales history to monitoring connected assets in the field