How to create a best-in-class HR function that accelerates business growth and transformation, and offers a unique HR customer experience.
Loss of hearing can have a devastating impact on personal confidence and life quality, leading to social isolation and to a decline in health and wellbeing. Amplifon personalised hearing-care solutions have transformed the lives of millions of people by reconnecting them with family, friends, colleagues and the world around them.
Amplifon is constantly striving to keep its team members connected, to ensure all have easy access to the HR support they need to focus on providing a caring and professional service to their customers. Customer devotion is one of Amplifon’s key values; it applies not only to external customers but also to the internal ones. In this context, the HR department went through a major transformation with the following mission: to create a best-in-class HR function that accelerates business growth and transformation, and offers a unique HR customer experience.
More than 80 HR services have now been automated producing a significant reductino in phone calls and emails
Francesca Morichini
CHRO,Amplifon
More than 80 HR services have now been automated, producing a significant reduction in phone calls and emails
Francesca Morichini
CHRO,Amplifon