Skip to main content

WAEPA Insurance

Cloud Case Study

Insurance company invests boldly in transformation

Building trust with customer centric-capabilities and cloud-enabled insights

The need to effectively and meaningfully connect with customers through digital channels has never been greater. Insurance customers today expect “one-click,” transactional capabilities just like the ones they enjoy elsewhere in their everyday digital lives. They want to be able to access quotes, product details, personal information and account services any time, anywhere and on any device. At the same time, businesses increasingly require solutions that can help them stay ahead of customers’ growing expectations and demands, allowing them to more effectively leverage their data for rapid insights and improved service.

At Worldwide Assurance for Employees of Public Agencies (WAEPA), a 78-year-old non-profit provider of life insurance for federal civilian employees and their families, the need for change has accelerated as industry and customer expectations have changed. To increase membership, prepare for expansion opportunities, better serve existing members and improve business operations, WAEPA needed to invest boldly in transformation, with responsive cloud technology as a central component.

What happened next

Insurance customers today expect “one-click,” transactional capabilities just like the ones they enjoy elsewhere in their everyday digital lives.

The Wins

1. A modern, intuitive, self-service experience for members

2. A unified and simplified data landscape to drive business intelligence, analytic insights and effective decision-making at all levels

3. A scalable, cloud-enabled, API-accessible platform to support innovation, rising member expectations, evolving business needs and growth

4. Increased information visibility and accessibility through a new "sharing" culture, operating with greater trust in enterprise data

By the numbers

+46,000 members
WAEPA members include US civilian federal employees and family members who now benefit from the improved experience

+38% web boost
Website traffic and engagement has increased significantly

+20 self-service capabilities
Portal enhancements improve the member experience by providing new self-service capabilities to members for managing their policies and membership

+25% increase in applications
New membership requests are pointing to new growth for WAEPA

+10 data sources become one
More than 10 disparate data sources have been consolidated into a unified data lake

+20 new KPIs
New benchmarks and measures now drive key business decisions across the enterprise

Did you find this useful?

Thanks for your feedback

If you would like to help improve further, please complete a 3-minute survey