Case Solve
Improve insight, efficiency, risk and quality of the investigation and compliance process with Case Solve. A custom-built ServiceNow application that leverages deep investigation and technological experience to provide an end-to-end investigation and compliance case management solution.
Introducing Case Solve
Many organisations are dealing with large volumes of alerts, complaints and allegations for a variety of integrity issues including bullying, data breaches, harassment, health and safety and fraud. Unfortunately, investigation and compliance matters are often managed using outdated systems that make it difficult to manage risk, quality and efficiency on what are often sensitive and resource-intensive matters. That’s why we created Case Solve.
Key statistics
Benefits
Insights with simplified dashboard and reporting.
Case Solve provides real-time visibility of case-loads, tasks and approvals allowing you to identify & resolve issues before they turn into major problems. Rely on this single source of truth to answer questions from executive stakeholders or regulators with confidence and ease.
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Clients who uses case solve
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Client stories
Case Solve improves
Case Solve’s simplified dashboard and reports enables users to better understand what types of issues and/or teams are triggering the need for investigation. This allows potential issues to be identified earlier and quickly brought to resolution. Reliable information that can be accessed through a single platform and used to answer questions from executive stakeholders or regulators with confidence and ease.
Case Solve provides an efficient way to triage alerts, so that the organisation's limited investigation and compliance capacity is being prioritised and applied to the issues that matter most.
Case Solve has standardised investigation and compliance workflows, so users can be confident that cases are being handled in a more consistent manner and better positioned to withstand downstream scrutiny.
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How it works
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Alert
A case enters the workflow when an alert comes into the organization (e.g. whistle-blower, analytics, internal/external audit, regulators.)
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Triage
Case is then triaged to enable client resources to be prioritized.
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Initial analysis and intervention
A ‘light touch’ initial analysis is completed, and a decision is made whether to investigate or not.
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Investigation
The majority of work is completed at this stage. Case tasking takes place for cases where the ‘initial analysis & intervention’ step alone isn’t sufficient.
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Resolution
Resolution status of cases is recorded.
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Closed
Data remains stored for retrieval at a later stage if necessary.
Case solve
Workflow
Key Features
Case Solve is designed to address the common investigation and compliance case management challenges.
Get in touch
Case Solve collaborations
Servicenow
Case Solve is a custom-built ServiceNow application that leverages deep investigation and technology experience to provide an end-to-end investigation and compliance case management solution.
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Our other products
Guard.ai
Guard.ai is a suite of monitoring AI-driven services and accelerators for the proactive management of fraud risk.
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